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Accessing my contract as i need to claim a new phone on insurance due to theft

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lewis999
Level 1: Joiner
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on ‎19-02-2018 11:03

on ‎19-02-2018 11:03

Hi, 

 

two weeks ago my phone was stolen from me. Luckily i have insurance, but in order for them to send me a new phone they need to see proof of my contract. I have contacted o2 but they are taking so long to send it to me. Is there any way i can access it online? As i have a very important interview on Friday and it is vital i get a new phone. 

 

Thanks

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MI5
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on ‎19-02-2018 11:16

on ‎19-02-2018 11:16

All your order details should be in your MyO2 http://www.o2.co.uk/myo2 under your recent orders section.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:

on ‎19-02-2018 11:16

on ‎19-02-2018 11:16

All your order details should be in your MyO2 http://www.o2.co.uk/myo2 under your recent orders section.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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on ‎19-02-2018 13:43

on ‎19-02-2018 13:43

@lewis999 Have you also reported the theft to the police? I believe that in order to claim on your insurance you will need a crime number. Did O2 put a bar on your account or issue you with a new SIM?

I DO NOT WORK FOR O2



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Cleoriff
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on ‎19-02-2018 14:02

on ‎19-02-2018 14:02

@lewis999If they are still waiting for this info, I would guess you stand little or no chance of getting a phone by Friday..:smileysad:

Veritas Numquam Perit

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Martin-O2
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on ‎20-02-2018 10:37

on ‎20-02-2018 10:37

Hey @lewis999 how are you getting on with this? Did you get the proof of contract you needed for your insurance claim? 

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