cancel
Showing results for 
Search instead for 
Did you mean: 

Accessing my contract as i need to claim a new phone on insurance due to theft

lewis999
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi, 

 

two weeks ago my phone was stolen from me. Luckily i have insurance, but in order for them to send me a new phone they need to see proof of my contract. I have contacted o2 but they are taking so long to send it to me. Is there any way i can access it online? As i have a very important interview on Friday and it is vital i get a new phone. 

 

Thanks

Message 1 of 5
1,158 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150195 Posts
  • 641 Topics
  • 28605 Solutions
Registered:
All your order details should be in your MyO2 http://www.o2.co.uk/myo2 under your recent orders section.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
1,156 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 150195 Posts
  • 641 Topics
  • 28605 Solutions
Registered:
All your order details should be in your MyO2 http://www.o2.co.uk/myo2 under your recent orders section.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,157 Views

Bambino
Level 85: Esteemed
  • 24162 Posts
  • 1054 Topics
  • 3790 Solutions
Registered:
@lewis999 Have you also reported the theft to the police? I believe that in order to claim on your insurance you will need a crime number. Did O2 put a bar on your account or issue you with a new SIM?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 5
1,126 Views

Cleoriff
Level 94: Supreme
  • 126724 Posts
  • 834 Topics
  • 7569 Solutions
Registered:

@lewis999If they are still waiting for this info, I would guess you stand little or no chance of getting a phone by Friday..:smileysad:

Veritas Numquam Perit

Girl in a jacket
Message 4 of 5
1,120 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hey @lewis999 how are you getting on with this? Did you get the proof of contract you needed for your insurance claim? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
signature

Message 5 of 5
1,074 Views