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Can't access My O2 after switching from personal contract to business

sbeddoes
Level 1: Joiner
  • 1 Posts
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Registered:

Hello

 

I switched my contract from personal to business around a year ago. Keeping the same number in the process.

 

Since then, I haven't been able to login into my account because it says the number is already in use by another account.

 

I have called support multiple times, but we keep going in circles.

 

They try to send me a verification or password reset link, which then doesn't work because I can't use the same phone number to log in.

 

Any advice on what I can do?

 

I can't even access my invoices to add my business end-of-year accounts.

 

Thanks

 

Scott

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madasaf1sh
Level 78: King of Kings
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@sbeddoes 

 

The only thing you can do is find someone at o2 who can remove the Consumer Account and the linked number, the best option will be via the Social Media Team 

 

All the contact details are here Guide: How to find help & contact O2 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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