on 08-12-2018 11:43
Hadn’t received any updates on the order to say exactly when it would be delivered so I ring O2 to ask what’s going on only to be told that my order had been referred for a manual credit check despite everything appearing ok online and me being charged for guaranteed delivery.
I’ve copied below the email I received after placing the order, nowhere does it state the order has been referred, was I being unreasonable in expecting it to be delivered today?
The email below was in addition to the various legal documents I received as well:
Hi Mr [redacted]
Thanks for your order - it's now full steam ahead at our end.
We'll process your order as quick as we can, so it will be in your hands
before you know it. And if you're itching for updates (which we're sure
you are), keep an eye on your inbox for news of its progress and
delivery. Keep in mind, if you ordered between 11pm and midnight, your
order will arrive between 6pm-10pm the next working day.
Your order details
Item(s) ordered: 2 20**Personal info** SaturdayStandardDelivery £6.99
1 Samsung Galaxy J3 2017 Blue O2 Refresh FLX 4GB Set 5 £20 £0.00
Order number: ms-[redacted]
VAT Included: £1.16
Got a question? Visit our online help at www.o2.co.uk/help or put it to
the O2 Community at https://community.o2.co.uk
on 08-12-2018 11:46
Well that all seems in order. I would ring again and see if you can get someone who knows what they are talking about....
They rarely send emails confirming order is in progress if you have been referred for a credit check...
on 08-12-2018 11:50
Blatantly misleading info on the email and online everything was shown as being ok and I was given the order number etc. Also, oddly, they told me on the phone that they charge you for the delivery before the credit check is completed. So then you have to claim a refund after if anything goes wrong.
08-12-2018 11:55 - edited 08-12-2018 11:55
08-12-2018 13:19 - edited 08-12-2018 13:24
@NetworkNorm The delivery charge will be refunded just speak to o2
But I guess as all options like delivery and accessories are factored in to the order when you hit submit that is when the credit referral takes place .
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 08-12-2018 13:35
I'm hoping there isn't a stock issue after the referral. As for the refund, that should show almost immediately.It's a seperate charge and a simple reversal.
on 09-12-2018 19:57
I’ve managed to get the delivery charge refunded but I’ll still be making a written complaint about the website and emails being clearly misleading and my son having to waste a whole day as a result.
on 09-12-2018 20:05
So in actual fact, customer service and then the manager lied to you and the agreement was not awaiting a manual credit check. No such checks are done on a Sunday.
Glad you have the order number now and will hopefully getting the phone asap.
on 10-12-2018 16:29
Received a SMS from DHL this morning with my consignment number.. great thinks I, it’ll be delivered today...
Not so... because my original order on a Friday was for delivery on Saturday, the order is now going to be delivered this coming Saturday.. I went online to try and change the date of delivery which I can do, to a date LATER than Saturday, I can’t make it any earlier.
What a farce