Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎05-12-2017

Charged when abroad but Data Roaming switched off

Hi O went to Turkey in the summer and had data roaming switched off but I got charged for my travel pack everyday as it looked like a number had been messaged each day. This was not one of my contacts. Asked o2 to investigate but never got back to me. Does anyone have any ideas what could have happened before I contact again to dispute as it raised my bill by £30 for 7 days and I don’t want to travel again and have the same problem. TIA Paula
Highlighted
Posts: 106,328
Topics: 557
Solutions: 14,027
Registered: ‎04-04-2012

Re: Charged when abroad but Data Roaming switched off

What was the number?
O2 don't show the number you text from abroad, just their international gateway number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 7,689
Registered: ‎23-07-2014

Re: Charged when abroad but Data Roaming switched off

Hi @Magneticisland, it would be great to hear how you're getting on with this and if you've made any progress?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎05-12-2017

Re: Charged when abroad but Data Roaming switched off

I’m sorry I can no longer view the itemised bill. It came under things I had purchased on the bill summary. I will be contacting o2 to chase complaint but with recent service outage lines have been busy. Thanks for info
Highlighted
Posts: 91,386
Topics: 747
Registered: ‎14-01-2013

Re: Charged when abroad but Data Roaming switched off

@Magneticisland

Is this any good to you at all? It takes you back to the last 18 months of bills.

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker