I have been getting text updates every few days regarding a transmitter issue in my area. Basically I am getting either a very weak or no signal at all. First text was on the 31 Oct, advising 48 hours to fix. Then on the 2 Nov, advising 5 days, then the 7, advising 7 days. I want to discuss this with someone, both to find out what is happening, but also negotiate a reduction in my bill for the time I am without signal. There now seems to be absolutely no way of contacting anyone at O2. I realise the online chat is no longer available on the website, just a useless bot. Last time I had an issue, I was advised to use the O2 app. However this also now seems to be just a bot, offering generic solutions to everyday issues. I have repeatedly requested to speak, or at least to message a 'real' person, but keep going around in a loop. At the end I am sent a survey asking 'how did we do', and after I enter 'extremely dissatisfied, and no, you did not answer my problem' it then cuts you off. I honestly think the only way to resolve this is to cancel my contract with O2 and go with someone better, such as EE. This is unacceptable and terrible customer service - I have been with O2 for over twenty years, and this is the reward one gets!
