O2 Community Forum

New SIM card and query account

Hello I have lost my SIM card ending 115. I return to the UK tomorrow 19/10 /24please could I reorderalso there are three numbers on my account that are not used ? I have reported this before now please can my bill be amended

Last month free extra charge?

My free Amazon prime extra ended on the 17th October and my last bill date was the 8th October. O2 charged £8.99 to my account and refunded £3.19 for the remaining free days of the extra but I'm wondering why my prime membership has still ended? On m...

Word Association Thread (New)

As the old thread has disappeared off the 'face of the earth', I've started a new thread for those of us who enjoy Off Topic.Along the lines of the previous one, the idea is someone writes a word and the next person adds another word linked to the pr...

Ongoing O2 Complaint

Hello everyoneI have had an ongoing known issue with O2 where a mast has been down in the area where I live and work, they have confirmed the issue when I originally phoned and complained. The mast has been down for over 9 months now and it has meant...

Top up

Ive paid for a top up that I haven't received, again.

Daughters device plan

Hi I went to pay off the last £150.74bof my daughter's device plan so she can upgrade but I've accidentally paid it on to her airtime, is there anything that can be done to change this and get it on device bill x

cancel the £3 a month change for international calling

Wifi calling not working

I have been having issues with calling in my house. I know I have a bit of a black spot so I called up O2 and they told me I just needed to switch on the option on my phone, as I asked them about switching it on, on their end. That didn't work. They ...

Phone been cut off

My phone won’t let me text, call or use data. All my bills have been payed so unsure why I’m paying £80+ a month for a phone that doesn’t work

Securing an account against unauthorised SIM Swap / Number porting

I've seen a number of friends and family fall victim to this type of attack, most recently today where a family member lost access after a malicious third party was able to order an eSIM connected to their account. What security does O2 offer custome...