£4.16 charge on bill for o2 travel

[Wemorwell]

I appear to have a charge of £4.16 under things you've bought.
It shows it as o2 travel.
Can you clarify what this is, as on the 25 March that it is showing, I was in Edinburgh, and then Dublin (part of the EU).

[MI5]

Hi @Wemorwell we can't access your bills so you would need to call 202 for help but I can give you a help link to explain what O2 travel is https://www.o2.co.uk/shop/international/using-phone-abroad

[Anonymous]

Also this is not o2 you are talking to. This is a customer forum. We are all customers like you

[EmilieT]

Hey @Wemorwell, I'd love to get someone on my end to look into this for you - I just sent you a private Message to get a few more details first, you can read it and reply to it by going into Messages at the top right of your page. 

Thanks @MI5 and @Anonymous for the helping out as well

[OnePlus]

Hi. I am having similar problems with O2, apart from the fact that I was abroad when the charges were made. However, my Mobile Data was switched off so as far as I am aware, I was using hotel wifi. O2 not very helpful, they just say I must have had data roaming switched on, which I know I didn't. £30 they have charged me!!

[gmarkj]

The charge is applied for ANY usage when abroad - calls, texts OR data @OnePlus.
https://www.o2.co.uk/shop/international/using-phone-abroad

[OnePlus]

My costs were just for Roaming. I didnt make any calls at all. Just wondering if there is something else I need to switch off! It is not easy to find out what is going wrong. I am certain I had roaming off, O2 and saying it was on... where do you go from here??

[Anonymous]

You need to make sure roaming was off, turn voicemail off, nor send text from abroad as that will incur charges

[jonsie]

Did you have O2 Travel?

One text message sent triggers the £4.99 per day charge Does that explain the charges @Wemorwell 

[gmarkj]

You don't have an iPhone do you @OnePlus (guessing not given the username, but worth asking)?
The other problem might be that unless you had mobile data turned off, a restart of your phone could result in a data connection being made before the WiFi kicks in...