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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250392 Views
  • 2 replies
  • 2 kudos

NO 4G IN HONG KONG

HI Im currently in Hong Kong, have turned on data roaming and 4G is showing on my Iphone, Callas can be made but the signal from CSL the carrier is non existent. Whatsapp messages can be send and recieved but photos do not load or cannot send. Any id...

vw by • Level 1: Joiner
  • 2080 Views
  • 7 replies
  • 0 kudos

Resolved! O2 Travel

Hi,Hope someone can advise since I’m struggling to contact an O2 rep.I’ve incurred £35 data roaming charges after the following steps:1. Plane landed SAN Francisco.2. Phone turned on, data roaming switched off.3. Arrive hotel connect to WiFi.4. In O2...

Jolyon by • Level 1: Joiner
  • 4007 Views
  • 13 replies
  • 0 kudos

Resolved! Pdf bill downloading problem

Who also has the same problem accessing pdf bills?The page cannot be reached in a month, and it still continues. There’s a ProblemThere’s been a problem getting the page you want.Please try again by clicking here.If you continue to see this error mes...

vava by • Level 1: Joiner
  • 1950 Views
  • 5 replies
  • 0 kudos

Resolved! im trying to pay my bill it is not working

Why is the o2 chat not working ? Im trying to pay my bill and nothing is working. I treid to pay online several times it always shows me an default. It is very annoying. Im sitting here since an hour and im not able to pay my bill if nothing is worki...

pina by • Level 1: Joiner
  • 850 Views
  • 2 replies
  • 0 kudos

Resolved! Price caps

How do I remove price caps from my contract ?

Dodge54 by • Level 1: Joiner
  • 1878 Views
  • 6 replies
  • 0 kudos

Resolved! Moving a sim from an old phone to a new phone.

I have a pay monthly O2 sim card in an old phone which is starting to fail. If I buy a new phone (different make) can I just transfer the sim card across to it?

IRK by • Level 1: Joiner
  • 5454 Views
  • 4 replies
  • 0 kudos

Resolved! My phone is showing o sim

My phone has just come up stating no sim, too it out wiped it and put it back in but still showing no sim help

Tiger by • Level 1: Joiner
  • 803 Views
  • 2 replies
  • 0 kudos

Resolved! Sim only deal

I'd like to know that what I was told when I agreed to take these simcards is true. I was told that if I paid my bill for three months on both sim cards without default I would be guaranteed two handsets without questing after speakibg with a few fri...

Goggzf by • Level 1: Joiner
  • 1333 Views
  • 5 replies
  • 0 kudos

Resolved! 4G Roaming with O2 in EU?

I am an Erasmus Student. I got an attractive offer for Pay Monthly GBP 15/month and will be living in Slovenia for the next 5 months starting in February.I read a community post that there is no 4G partnership so not guaranteed while roaming. I under...

Shumayal by • Level 1: Joiner
  • 5719 Views
  • 8 replies
  • 0 kudos

Resolved! Family discount

Found a discounted deal on another provider but after entering the store a sales assistant assisted me to get the deal I wanted for an xtra £2 per month. As I have been a loyal customer of O2 for some years took this over another provider to ensure s...

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