Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refresh on 36 month contract

I was wondering if anyone could confirm if the trade-in to upgrade option is still available on the new 36 month contracts, and if so, could I still trade-in to upgrade after 12months or would I have to wait longer? Can’t find much on the 36 month co...

Resolved! Bolt ons

Hi, I just recently changed my tariff which isn't due to change until 4th October.. But today my data ran out..! I've been trying to add a one off bolt on to add data for tomorrow but it won't let me..! Can anyone advise me how I can top up as I need...

Resolved! How do I send an email to O2?

I cannot call them, because my service is completely out. The service has been intermittent for a week now. I am disabled, and need my phone. I have notified them by phone yesterday, but no feedback. How can i email them?

Customer services cancelled my order

Needed a phone really badly as my phone got smashed up and I had a upgrade, so used click and collect as the note 9 was in stock ordered it, but then I got a text telling me it’s out of stock, and also got another email saying it will be back in stoc...

Resolved! Keeping number

I have done all asked online but still waiting it’s been two days ??

iPhone broken charger

So my charger has a crack in, and doesn’t work anymore I took it to o2 who said go to Apple , they didn’t replace it. Who’s responsible?

Resolved! How do I get help from O2

I've sent messages to o2 , know one has got back to either me or my wife as we have no network signal in our home for the last 4 days , when out its fine, it's not our devices as we have a signal else where . Just would like some truthful answer from...

Resolved! Lost coverage for 2 days and counting

My wife and myself have been on a new contract for 2 weeks we have lost 4 days full coverage between us. Her phone started working again the other day but I lost coverage on Friday 28th at 2:30pm. I've checked the service status and it says there is ...

Huawei Personal info email

Could someone walk me through setting up a **Personal info** email account of a Huawei p20 pro? Thanks

Resolved! Wapstar

Wapstar has charged me £4.50 this is a scam i had txt sayin thank you im subsribed to wapstar witch ive never heard off and it then said ill be charged £4.50pw it needs 2 stop ive sent message sayin STOP but it still charged me It looks like you land...

O2

Forum Posts