Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

Hi, I am doing an O2 Refresh trade in with my old Galaxy S8, I wondered when I take it to the O2 shop whay i need to bring? (charger, headphones etc.) or just the actual phone. Thanks in advanceSimon

Resolved! Different billing address to registered address

Is it possible on pay monthly (sim only) to have a different billing address displayed on the bills/invoices to the registered address where I live and the phone is registered?Many thanks in advance.James

Resolved! Bills

Hi I have phone 02 every month with the same complaint I have cancelled receiving paper bills but still getting them how can I get them to stop sending themHELP

Resolved! Leaving 02 Monthly for another Network

Hello all, I am looking to move away from 02 in the coming weeks for another network. I have read a few posts that have helped me understand, but id still like some clarification on the points im not too sure with. So my contract ends on the 27th jul...

Resolved! Using phone abroad

I was recently on a cruise from Bristol to Norway. On the first day I used data to send WhatsApp messages and photos and also used maps to track where we where. I have been charged £40 for that, although I wasn’t charged after that for using internet...

Resolved! Pay monthly to pay and go migration

(didn't realised I put my name as migration, thought that was the subject category) Hi, new to all this... Looking for help!! I recently (May 10th) payed off my device plan on my o2 refresh and took a new contract with another provider (better deal, ...

Resolved! Full 4g signal but no data

In my large 4 fooor office in Glsgow city centre, o2 users get full 4g signal but no data. Both Vodafone and EE are fine so it seems like its purely an o2 issue. We can change down to 3g and it kinda works but we shouldn't need to do this. I’ve tried...

Upgrade to Like New - disgusting service

I visited o2 as my phone wasn’t working properly and it was sold to me as a 12 month warranty. Purchased 12 months prior. Advised March was out of warranty. I then contacted for an early upgrade as there was a cost to fix my phone. I was advised the ...

Resolved! Bolt ons

I have finished my contract and wondered if I can cancel my bolt on for phone damage insurance etc or is this fixed with the tarif I have ? Any thoughts out there ? Thanks

Resolved! Ending contract

I’m in the o2 refresh stage of my contract. My contract ends in August 2018. I want to move to another company. I’m wondering if I change do I have to pay off the remaining amount of money. Or can I change at no cost.

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