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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 242887 Views
  • 2 replies
  • 2 kudos

Resolved! Return

Its been almost a month since i sent the phone back, i sent in back the day after i recieved it as it was faulty, and o2 still havent updated my account or even acknowledged that theyve recieved the return, what should i do? - no it wasnt sent via re...

Richard1 by • Level 1: Joiner
  • 3854 Views
  • 14 replies
  • 0 kudos

Resolved! Unlocking

Someone please help! My daughter is off to Asia and Australia next week so on Tuesday I put in a request to unlock (phone out of contract) and was quoted - in writing - 72 hours or sooner. Today when I went on chat (still not unlocked) I was told tec...

Jw by • Level 1: Joiner
  • 7191 Views
  • 20 replies
  • 0 kudos

Resolved! Change tariff (to special offer)

Hi All,I am mid-term on a special offer tariff with 6G data, but could do with some more data. I notice there’s currently a deal for 20G for £21 a month, but doesn’t show up if I try to change my tariff in My O2. I’d be happy to enter in to another y...

yhy by • Level 1: Joiner
  • 2497 Views
  • 7 replies
  • 0 kudos

Resolved! Unlocking

Hi I put in a request to unlock my phone earlier this week and have not heard anything to confirm that it has unlocked, 72 hours have now passed. I have spoken to O2 by chat and still not received any updates. please can you have a look at this and i...

Kersy28 by • Level 2: Apprentice
  • 6199 Views
  • 11 replies
  • 0 kudos

Resolved! Friends & Family - Multiple Devices

Hi all, I’m looking to upgrade my iPad, I already have friends and family discount on my iPhone.is it possible to add another discount to the iPad also. only asking because originally when I first took out my iPad my discount was removed from my phon...

Mr-Tee by • Level 1: Joiner
  • 1219 Views
  • 2 replies
  • 0 kudos

Resolved! keeping same number when change contract

Hi quick question, ive recently changed contrct within o2 and had a new sim which is now activated. i wanted to keep the same mob number and recently filled in a number tranfer form. Has anyone had experience with this and know how long it takes for ...

Andrea by • Level 1: Joiner
  • 1537 Views
  • 3 replies
  • 0 kudos

Resolved! Mast fix expectations...

"TS7***Sorry a phone mast in this area isn't workingThis means your service might come and go until we fix it.Updated 11:34 (refreshed hourly). Recent faults might not show yet."My Mobile Broadband has had a flaky signal / slower than a tortoise sinc...

Matty_b by • Level 2: Apprentice
  • 4794 Views
  • 19 replies
  • 0 kudos

Resolved! Sim only - 3 month refresh upgrade option.

I have just got a sim only contract with o2 & it explains to me on the app that I am eligible to upgrade, so I go onto this option & it tells me this option to upgrade is only for the tarried of my SIM only contract I have just obtained over the last...

Connor by • Level 1: Joiner
  • 6592 Views
  • 8 replies
  • 0 kudos

Resolved! Lack of signal

Anyone else been without a signal in the TW1 area since early Monday morning? Not been able to use the phone for texts or calls unless I go at least half a mile from home. All in the name of improved network coversage, I believe. No sympathy from cus...

MCRN53 by • Level 1: Joiner
  • 1852 Views
  • 5 replies
  • 0 kudos

Resolved! Denied a contract

I am currently a university student. I have never had a credit card, yet i have a debit card. I applied for a pay monthly iPhone 7 via 'Mobile Phones Direct'. Unfortunately this application was declined. However, i was unnaware that having a credit s...

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