Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111281 Views
  • 15 replies
  • 5 kudos

Resolved! O2 Refresh Order

Hi, I have just tried to upgrade online and got all the way through to the delivery options etc, and the screen said somethign about there being a problem. However, upon checking my bank account, the early repayment for o2 refresh has been taken. i h...

Anonymous by Not applicable
  • 1216 Views
  • 6 replies
  • 0 kudos

Resolved! Can monthly upgrade phone to be used as pay as you go

Hi,Apologies if this in the wrong location but here goes.I have currently a Sony Tipo and have now upgraded phone to Nokia Lumia 630. But as I'm happy with the Sony I'm wondering if the new phone can be used by my wife as shes on a pay as you go cont...

Anonymous by Not applicable
  • 3620 Views
  • 10 replies
  • 0 kudos

Resolved! Phone mast not working for3 days

I am currently staying at a friends house and have not been able to use my phone since Friday afternoon. I never realised it was so difficult to contact O2 if you have a problem, there isn't even a telephone option for faults. I tried to ring but was...

Anonymous by Not applicable
  • 1233 Views
  • 7 replies
  • 0 kudos

Resolved! Prefer truth not waffle!

I have managed to accumulate an extra £10 on my standard bill, basically for something that is not quite clear.My Nokia 920 (or me using my N920) managed to send 11 mms messages at the same time to the following, and NO I do not have any groups set u...

Anonymous by Not applicable
  • 1483 Views
  • 13 replies
  • 0 kudos

Resolved! 3G coverage

My service still keeps dropping out and I have two iphones side by side both on O2, one has full signal the other keeps dropping out. Really annoyed as I've just paid £260 to buy my contract out so I could upgrade to iPhone 5 plus £199 for the phone ...

Anonymous by Not applicable
  • 2172 Views
  • 6 replies
  • 0 kudos

Deposit for Contract?

Went to get the iPhone 5 today but was asked to pay a £125 deposit. I outright refused and left empty handed.Now, I'm a long standing O2 customer and have had 3 iPhone contracts, I have never missed a payment. Also, the guy in the shop enterered my n...

smj43 by Level 1: Joiner
  • 9837 Views
  • 8 replies
  • 0 kudos

Resolved! Pac Reversal?

I just joined O2 on the 5th of July using a pac code to transfer my number over. I get terrible connection at work so I decided to cancel. I spoke to customer services yesterday about this and told them I wanted to keep my number. I got a voicemail t...

Anonymous by Not applicable
  • 1774 Views
  • 16 replies
  • 0 kudos

Can no longer SEND or REPLY to email via O2 network

As I assume many people here do - I use my smartphone (iPhone) to have email function when away from my home broadband connection - has worked perfectly well for years. It seems something significant has occurred in recent days/weeks and O2 seems to ...

Anonymous by Not applicable
  • 1878 Views
  • 49 replies
  • 0 kudos