New Ipad Pro - still waiting but I've been charged

Reebo_79 · ‎18-12-2018

Is anyone still waiting for their new Ipad pro?

I orderede mine on 4th Nov and said delivery would be in more than 4 weeks

I have just been billed from the 1st Dec for the device and this months data, with no sign of my new ipad.

Im struggling on the phone as it is telling me that they are sending me a code to the number im talking about, however i dont have it.

And online chat is never available.

Can anyone offer any advice?

Thanks

viridis · ‎18-12-2018

1tb I presume?

MI5 · ‎18-12-2018

Many still waiting https://community.o2.co.uk/t5/Welcome-News/iPad-Pro-2018-Pre-order-on-2-November/m-p/1165586#M26924

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎20-12-2018

Hi @Reebo_79, and welcome to the forum I just wanted to check if you managed to get through to someone in Customer Service since you last posted, to settle your query around the billing?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

New Ipad Pro - still waiting but I've been charged

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...