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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 234997 Views
  • 2 replies
  • 2 kudos

Resolved! still no refund, nearly a month passed sent back tado accessories nearly a month ago

i bought 5x tado wifi heating theromosats, after, finding out i need extra box for them for water heating (which o2 don't keep, i returned them) i have contacted customer services 3 times about this now, im due a £187 refund.first time i was told, ye...

markk101 by • Level 1: Joiner
  • 1089 Views
  • 4 replies
  • 0 kudos

Resolved! PAC Code

Thinking of moving to a cheaper company , how do I get my PAC code so I can keep my phone number ?

Resolved! Returning Handset (from store)

Hey guys, Upgraded in an O2 Store last week. If I want to return the phone and revert back to my previous plan, do I have to return it to the same O2 store or can I take it back to any O2 store? I went in and did the upgrade directly (i.e didnt order...

MrFrenzy by • Level 2: Apprentice
  • 1565 Views
  • 6 replies
  • 0 kudos

sim swap

i have done a sim swap earlier/can i switch back to old phone 

Voicemail Not Working

Hi all, Looking for advice.I upgraded yesterday from my iPhone 6S to a OnePlus 6 and also had a tarrif change in the process. The switch has gone smoothly and it's great to be back on an Android device. So far, the only 'bug' is with voicemail - I ke...

system-g by • Level 1: Joiner
  • 1061 Views
  • 3 replies
  • 0 kudos

Resolved! Sim swap

I have upgraded my iPhone with o2 and did sim swap online yesterday afternoon. Although it’s not been 24 hours yet I am concerned that neither my old or my new phone have any service so no one can reach me. Any help?

Ruth by • Level 1: Joiner
  • 2278 Views
  • 6 replies
  • 0 kudos

Resolved! 4G availability in Hungary

Hi all,I am about to go on Holiday to Hungary in August, can anyone tell me please is there any 4G roaming service available by O2? There are three providers such as T-Mobile, Telenor and Vodafone?

KissG by • Level 1: Joiner
  • 4138 Views
  • 11 replies
  • 0 kudos

Resolved! Paying my bill

It won’t let me call to pay my bill or it won’t let me pay my bill online. Has this happened to anyone else?

JoshA by • Level 1: Joiner
  • 2128 Views
  • 11 replies
  • 0 kudos

Resolved! Turkey

Good morning, we are traveling to Turkey this month and wondering what is the best options for using our phone at the hotel (the Wi-fi at the hotel is a bit hit or miss !)ThanksKenny

Ke1 by • Level 1: Joiner
  • 18650 Views
  • 3 replies
  • 0 kudos
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