Annoying Click and Collect

[Anonymous]

Hi, just wondering if anyone else has experienced annoyance with the click and collect system for picking up their new phone. I upgraded yesterday evening (around 7pm on a Friday) over the phone and chose C & C from my local store. It's now late afternoon on the Saturday and still no message to say it's been dispatched. I rang the store just in case and they have the device (in the colour I want) in stock but I still have to wait for DPD to deliver mine which is still floating in the ether somewhere!
Really irritating as I want my new phone now. I can't understand why the phone operative last night didn't check stock at my chosen store and reserve the device for me to collect today!

[Cleoriff · Accepted solution]

@Anonymous Unfortunately O2 don't have a live stock ordering system and this causes all sorts of problems. You will have to wait until you receive a dispatch email to inform you the phone is on its way to the store. 

I doubt anything will happen now. If you have heard nothing by Monday give customer services a call to ask about the status of your order. They open at 8am and this is the best time to call

[Anonymous]

You’re not the only one @Anonymous I suffered the same when I ordered online. Wasn’t till I came to the forums that I learned that the stock listed on the site is there for aesthetics only. I had to wait for to DPD to deliver mine to the store. Even then I didn’t get a message saying it had arrived!

btw make sure you take a bucket load of proof with you when you collect it. Some stores insist on proof of address, some photo id, and others just the reference number you receive in the email.

To be safe I’d ring up before venturing down to the store just to be safe!

[MI5]

Just cancel your online order and go in store to get it.

[Anonymous]

Thanks, folks! 😊

[Cleoriff]

No problem @Anonymous Here's hoping you get it soon..:smileywink:

[MI5]

Best of luck

[jonsie]

Online ordering is a total nightmare. Best of luck @Anonymous

[Cheriec21]

Hi, I was just wondering how long it took you to get your phone and to receive a message from them please? I ordered mine on Monday 5th April, it's now Friday and I still haven't heard anything. I have phoned customer services about 5 times and eventually got the vague answer that there is an error with the click and collect system and they don't know when I'll get my phone. It also cannot be cancelled because it is stuck in provisioning? If I'd have known there was going to be problems I would have ordered it to my house, but with work it was easier to go to the store! (where they are in stock may I add but cannot match the same deal even if i was to get a new contract then cancel it when it turns up!)

Thanks!

[jonsie]

It's more than likely out of stock rather than a system issue. As you say, you can't cancel and you can only keep calling them. The store won't be able to help either with their own stock.