Solved: Text message record?

Emskib · ‎02-04-2019

Can o2 show me what texts were received by my device on a given date? I’m in a dispute with my letting agent re a text being sent that I haven’t received.

MI5 · ‎02-04-2019

@Emskib only sent texts are recorded by O2 I'm afraid.

Your agent could request that from their network but it wouldn't prove that you received it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-04-2019

@Emskib only sent texts are recorded by O2 I'm afraid.

Your agent could request that from their network but it wouldn't prove that you received it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-04-2019

You should contact o2 Customer Support if that's possible.

https://www.o2.co.uk/contactus

Emskib · ‎02-04-2019

I thought as much. What a nightmare!! Thank you for your help

MI5 · ‎02-04-2019

You're welcome @Emskib

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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