O2 Travel Changes 7/4

[Anonymous]

Hi All,

I have been usng the free O2 Travel bolt on since 2016 as I travel to European countries quite often. I use it primarily to browse for when wifi is unattainable. I browse and I get charged £1.99 for the day. In terms of of making phone calls and text messages. If I text a UK number whilst in a European country I get charged 4p. So the overall current setup is:

"While travelling in Europe just pay a 50p connection charge to make and receive calls between European countries then talk for free for up to 60 mins. You'll pay just £1.99 for the days you use data in Europe & there’s no upper limit, but traffic management steps apply. £40 monthly spending limit for data outside Europe."

An email has been sent out from O2 stating changes to how O2 travel works. It now states that:

"From 7 th April 2016, we’ll be adding calls and texts sent back to the UK and within O2 Travel destinations, to the data you already get with our O2 Travel Bolt On. This will give you data, up to 120 minutes and 120 standard texts, per daily charge within selected destinations in Europe. With O2 Travel you’ll only be charged for the days that you use it."

My udnerstanding is that from 7/4 if I am in a European country and I text a UK number, rather than being charged 4p like I used to be, I will be charged £1.99.  Is this correct? I appreciate they are saying you can send up to 120 messages and still get charged £1.99 but I never send 120 messages. I usually send just a couple. By this logic, the £1.99  charged that was activated only when you used data, will now also be activated by sending a text message. If I send one text per day for 3 days I will end up paying £5.99? 

Can someone please verify tell me if I have misunderstood the change?

Thank you.

PS: I am not asking to be told about the different options to circumvent sending a text.. I just want to know that I have understood the changes correctly.

[Anonymous]

I think the only people to benefit are those who use data. For me sending a text and a call every day it's well over the top, reminds be of the bad old days where we really got charged. So as I am only 6 months into my "contract" I will be getting a French sim card for when I am in the bolthole. No internet there so I cant even use TU or Skype. O2 you are not going the right way to keep customers.

[Martin-O2]

Hi all,

I'm waiting for clarification on the changes to the travel bolt on.

Please keep an eye on this thread for updates.

[PhoneDoc]

Can confirm O2 travel will not be activated upon receiving calls or texts whilst abroad. The £1.99 will kick in when placing calls, texts or using data in eligible countries for customers who have opted in to O2 travel.

[Anonymous]

you should be employed by O2

[Anonymous]

Holidays is for fun 

[MI5]

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@Anonymous wrote:

you should be employed by O2

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He is......

@PhoneDoc what we were asking for confirmation on was if the 50p connection charge had been scrapped?

[PhoneDoc]

£1.99 a day will now include the data plus 120 minutes and texts back home - there will be no further charge for these. Any calls or texts above this will be charged at standard EU roaming rates - ie by the minute/text.

No word on the charges for receiving calls - other than it wont activate the £1.99. Personally, I imagine either it'd be the standard EU roaming rate also or maybe the cost will be absorbed.

[MI5]

Have you guys had an official instruction of the changes from o2 and/or is it any different to the website?

[PhoneDoc]

This is from our own training resources to respond to customer queries. I'm not sure to what extent it varies from others sources.

[MI5]

OK cheers