Solved: top up

Johng39 · ‎23-02-2021

Is anyone else struggling with credit card top up? I have used 3 cards and all refused, whereas OK on other sites???

It's a new sim, but it has registered OK and I can call the top up number, but I can't top up on the phone, app or website?

MI5 · ‎23-02-2021

@Johng39

First top up is best done with a voucher.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎23-02-2021

@Johng39

First top up is best done with a voucher.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Johng39 · ‎24-02-2021

Totally crazy, but thanks that worked..

MI5 · ‎24-02-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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