PAYG Bills and charges

jack37 · ‎24-02-2021

I have been investigating a £1.50 charge on a new PAYG account. I know that this is likely to have been an SMS. I went to MyO2 in an attempt to find a bill or list of charges but the only thing there is a balance. I have been going round in circles following O2's links to videos and statements as to where to view your bill. I have come to the conclusion that charges to an account are not available to PAYG customers. If this is the case, can anyone point me to where it says this?

Thanks.

MI5 · ‎24-02-2021

@jack37

Not sure where it says it but no form of bill or usage statement is available on PAYG with O2.

The only way to check is to call O2 on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-02-2021

Check if you have received any premium rate texts and check the short code number

Guide: Have you fallen for or been conned into a premium rate scam? What to do next

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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