Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! I still haven’t received my order email and my money has been took

My money has been took out of my account but I still haven’t had an email to say anything about my order

Where is my 45GB and where is the £10 free credit + a painful experience using O2 & getting support

I've topped up £15My settings say I only have 15GBWhen will I see 45GB? In the envelope I got, it said if I topped up £15 and then send a text to 21500 saying FREE10, I would get £10 credit. I've done that. Nothing happened after that. I got a text m...

Resolved! deactivating

How do I deactivate my pay as you go SIM? I do not wish to use it anymore as I have a new one.Thank you!

Resolved! 35p text message

Can anyone advise me, my mother is being charged 35p per message. Is this the right amount to send a text to another 02 mobile.?

Resolved! Has my SIM been deactivated?

I currently live in Canada, and have a local SIM for my day-to-day needs. I recently tried putting my O2 SIM back into my phone to log into My O2 (it was asking me for to enter a six digit code sent to my UK number), only my SIM won't connect to a ne...

Resolved! check operator services

I have a pay as you go SIM in Italy. Worked once and now just says Check Customer Services every time I try to send a message or make a call. Have plenty of credit and customer services are impossible to contact! Any advice??

transferred my mobile phone number to O2

I transferred my mobile phone number to O2 yesterday, but my O2 number has not changed, and now the giffgaff card is completely not working. I submitted again to transfer but i didn't receive any message to tell me i am successful to change.

Pay as you go mobile

My mobile as been frozen how do I get this unfrozen I am unable to get through to anyone on live chat and this eeds to be resolved.

Resolved! latest bill

Hello everyone I have never had direct contracts with O2. I had a pay-as-you-go with GiffGaff in the past. A few days ago I got this message from 07376494708: "O2: We have been unable to process your latest bill ... update your details via the follow...

Resolved! How long does my data last on PAYG? + How long does my number last?

£10 for 18GB is the latest offer.The bit I'm confused about is 'for up to three months'.If I ONLY topup £10, does that give me 18GB to use for 3 months? ALSO: let's say I top up £10... and don't top up again and only use my phone for receiving calls,...

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