Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Will there be a text message warning of disconnection if don't top up within 6 months?

Hi Will I get a warning text message before o2 disconnect my phone number if I don't top up within 6 months? I can't find out when I last topped up there is nowhere on the online account service for me to find out. O2 really need to have this availab...

Internet connection keeps cutting durning the day

My 4G connection keeps cutting off when im at work, even tho i have 3bars connection minimum, can someone help me with this?

Resolved! Issues with call 0300 number from abroad in Germany

Hi, I'm on O2 UK pay as you go monthly. I can't call 0300 numbers to the UK from abroad in Germany. Keeps saying number doesn't exist which can't be true as it's the Home Office I'm trying to call... I've tried adding +44 Anyone got any ideas? It's k...

Resolved! frozen number

I have tried contacting customer services - useless. I have tried o2 chat - useless. I know the number of the device I am trying to use is frozen. The question is why, it was in use and had £42 credit about three weeks ago. Perhaps more importantly i...

Resolved! I want to register 2 Mobile numbers

Hi, I want to register both my mobile numbers on PAYGo tariff. I have my main number registered but want to add another number, how can I do this. Searched in topics but can't find link. Thanks.

Customer Service Tel.No.

I am leaving O2 and want to speak to someone about it. I requested a PAC code and the text I received said to call 202 from my mobile to speak to someone!! It doesn't work and I can't find a tel.no. anywhere on the O2 website???? Can anyone provide m...

Resolved! Changed tariff but too much being taken out of account

Changed tariff to cheaper but too much is still being taken out of account every month. I'd it possible to update this anywhere online or in the app?Can o2 refund me?

Resolved! missing credit

How do I get to speak with some one to find out where £37 pounds credit has gone in one month when I pay for unlimited texts, so rarely ever make a call?

Content suddenly being blocked including search results and images

Okay been an O2 PAYG customer with the same number for years and I have proved my age with photo ID many years ago.Suddenly starting from today I am getting content blocked and search on Google is blocking results and images, Safe Search is on in set...

sim swap

Hello again. Thank you everyone who helped me out.I just found the sim that i lost and wanted to swap it to an old 1 piece sim card.So i have requested the sim swap but not sure if it will work?Does anyone over here know if it will or won't and how l...

O2

Forum Posts