Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Refund

I put 20 pound in for credit which was too much I have 5 pound already in there and wanted a ten pound bundle so want a refund for the remaining 15

Data connection AGAIN

Same problem, different area! This time wa2 8ez in a so called 4g area in the middle of walsall. Haven't had more than 1.5mbs (that's 1 point 5) for the last 2 weeks and today it's 700kbs.Turned off phone, reset connection settings etc.Ofcom speed ch...

Resolved! Bill for paya s you go

I have just bought a 'pay as you go' mobile. Does this cover all costs or do I have to pay for line rental as well?

Resolved! Forgot sim%20password

Can anyone help please. I can't remember my sim password, my phone is broken and the sim does not work, I have tried it in another phone, busted, so I need another sim with the same number. Any help would be appreciated.

I cant receive O2 really need my old number for my job applications

My phone keeps asking me to insert sim but it is inserted i have ordered a new sim card but it will have a new number I really need to keep my old number for jobs I have recently applied for when I have looked on thie site it tells me to have my phon...

Sim swap: what sim do I need?

Hi,So im on 02 pay as you go, I want to swap to a nano simI want to sim swap using the text service, so can I just get any of the free 02 pay as you go sims to swap to? then i can keep my number etc

Resolved! Unable to add credit to new SIM

Ordered a new PAYG SIM. Tried more than 6 times with different payment cards to add credit but fails every time. Attempted on website and app. Not a good experience for a new customer

Still waiting for someone to sort my phone.

This has been going on for six weeks, after much wrangling with 02 they say it must be samsungs fault. I dont undersrand why either if them cant unlock my phone? It works with 02 sim just not other.

Resolved! I need to speak to someone at customer services

Hi folks, Could someone please update me on how I can speak to someone at customers services? I am ging round and round in circles with the automated options. Thank youNajma

Keep my number

I moved from an O2 contract to Pay As You Go and wanted to keep my old number. I have sent the online form - https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form with all relevant details including PAC coades. ...

O2

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