Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Unlocking LG K4

Hi,LG K4.I am trying to unlock my phone which i bought from O2 ( over 2 yrs ago and never used) so I can go to another provider (vodaphone) I have filled out the unlock request and got a reply with details on how to unlock the device, but when I get ...

Resolved! rewards amazon

I used some of my rewards balance to order a £20 Amazon voucher yesterday. I received a text from 02, but have not received an email with the ecode.

Lost Sim

Today I was transferring my number from another network but I've lost my O2 payg sim, I now have no active sim and a number I was transferring now lost....How can I get my number transferd to a new sim, I can't call anyone, I can't text anyone....Wha...

Very weak signal.

Good afternoon all,I live in Kings Hill Kent and the signal here for O2 is virtually non existant. I am led to believe that O2 were contacted about this problem and they assured many months ago that the problem would be resolved. Alas still today 28/...

Resolved! Top up with no card?

I have payg monthly top up. Renewal is due but awaiting my new bank card. How can I top up? Only gives the option of card payment? Thanks

Resolved! Moving PAYG sim to new (to me) phone

I have had a very simple phone for a couple of years with an O2 PAYG sim on the classic scheme. I've now acquired a "hand-me-up" old iPhone SE that has passed through a couple of generations of my partners family. I thought I could take the full size...

Resolved! Can I still use my Unlimited Texts Allowance without the Unlimited Calls?

Can I still use my Unlimited Texts Allowance on my £5 Big Bundle even if I don't use my Unlimited Call Allowance?

Resolved! contact

How the ****** do i get in contact with someone on the live chat? its like getting a ******ing audience with the pope. so frustrating

Resolved! Top up £10 don’t have any free calls or text or WiFi but took £10 credit

Top up £10 and have no credit no free texts or calls, I picked £10 tariff but its Been changed to £15. Do I have to top up with another £5 ?

Resolved! call divert

I tried to set up call divert for when my iphone x is switched off using **21* my landline number 01... # I get the message that the set up failed. I also set up the iphone to accept voice mail but when I phoned my iphone to check, it did not offer v...

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