- 1 Posts
- 1 Topics
- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 122787 Posts
- 826 Topics
- 7466 Solutions
Are you on a Big Bundle? If so, money is taken in exchange for allowances.
All info here https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If you are having any problems then contact O2 on 4445.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
- 122787 Posts
- 826 Topics
- 7466 Solutions
Are you on a Big Bundle? If so, money is taken in exchange for allowances.
All info here https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If you are having any problems then contact O2 on 4445.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
