Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 61608 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 32013 Views
  • 19 replies
  • 2 kudos

Resolved! Unexplained charge

I have just topped up my pay-as-you-go phone with £15. Previous to this, my balance was £3.95. My balance now shows as £18.45. Why have I lost 50p?

chipmunk by Level 1: Joiner
  • 442 Views
  • 1 replies
  • 0 kudos

Resolved! Balance Pop Ups

HiI have recently joined O2 on Pay as You Go. Whenever I send a text or make a call this is followed by a Pop Up giving my balance, which often doesn't change as it is included.This morning I sent quite a long text and the pop up would not stop 'popp...

Theshed by Level 1: Joiner
  • 5346 Views
  • 3 replies
  • 0 kudos

Resolved! Top up

I just top up my sim £15, but I have not received the money

Iwona3 by Level 1: Joiner
  • 815 Views
  • 1 replies
  • 0 kudos

transfer number but keep sim

Hi, Interesting to see that O2 use their customers to help each other out rather than making it in any way easy for their customers to contact their customer services dept (assuming that they have one) for some help. Mind you, I'm sure I'll get much ...

yebaws by Level 1: Joiner
  • 1895 Views
  • 9 replies
  • 0 kudos

Resolved! Pay As You Go Inactivity

Hi EveryoneRight now, I'm out of the country and probably won't be back for another year or so (due to the pandemic as well as the project that I'm conducting). O2 Roaming is not working where I'm based at the moment and that's why I can't make or re...

MD110 by Level 1: Joiner
  • 4113 Views
  • 9 replies
  • 0 kudos

replacement sim

I wonder if anyone can help on this.Following a ballooning of its case caused by a faulty battery I recently disposed of my wife’s old PayAsYouGo iPhone, but neglected to remove the SIM. She would now like to request a new SIM to use in a replacement...

No signal

Old phone broke so had to get new, my SIM card wouldn't fit in so needed to get a new one. So new sim has come and put it in my phone and I just get nothing, no signal at all. Go on phone book and it's got the o2 top up line and stuff so must be regi...

Peterm by Level 1: Joiner
  • 1302 Views
  • 8 replies
  • 0 kudos