Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Transferring numbers

I have 2 contracts and one of which is able to be upgraded now the other one is not due till October. If i upgrade the one that’s due when the other one is due in October can I transfer that number to the upgraded phone?

New P&G Tariffs From 9th July 2020

Just received this information: We've got some exciting news to share From 9 July, our Pay As You Go sims are getting a makeover. Big Bundles will boast more data than ever before, and changes to International Sims mean your customers get more value ...

Resolved! PAYG free £10 credit not being credited; and 5x data not showing up

Hello, I recently ordered a PAYG card because o2 promised me a free £10 credit when I pop up £10 and text FREE10 to 21500, as well as 5x Data (equal to 15GB). However when I topped up £10, 3 problems happened. 1. I was given standard 3GB data instead...

Resolved! Replacement sim card

i lost my sim card somewhere in the garden and cant find it can i have a replecement sim with the same number?

Resolved! Big bundle

Hi guys.Why o2 offers 15gb data for 10£ as big bundle which finish on1 July 2020 but when I bought it sim with that offer and top up 10£ today on 30 June 2020 they only give 3GB data.where is the 5XData like they promise?

Resolved! Sim card

Hi! I purchased a new phone but cant get my sim card out (stuck inside ).. Can I buy a new O2 sim (pay as you go)and transfer my own number, cause i want to keep my existing number.. Cheers!

Can i temporarily cut off a phone?

Hi there , I am a frustrated mum of a teenager who is choosing to use lockdown as a holiday rather than do any work / find a job/ help around the house / sign up for college etc and just lays in bed alll day on their phone disengaged from real life. ...