Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 51 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! E Topup card

How do I get a new E-Top up card? I'm not sure I've ever had one. I normally top up over the Web but I've given my old mobile to my wife. She is a 1G person and prefers to top up at our newsagents rather than any fancy Internet nonsense.

Loughlini by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Data in Europe

I have an iphone 6. I have been abroad to Germany, for 3 days and Spain for 1. each time I do not have an data. I know it says 'UK data use will be updated within 30 minutes. Data used in our Europe Zone may take up to 24 hours. Minutes and texts in ...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos

Resolved! trying to get started

I have just received a new sim and was going to try 02 after years with another provider. I have spent three hours trying to get started but been pushed from pillar to post by online chat, customer services and left high and dry and no service. Is th...

cosmos1 by Level 2: Apprentice
  • 33 replies
  • 0 kudos

Resolved! my credit just cleared

my credit just went down to zero pence and I wasn't even making a call or texting, can anyone tell me why?

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! Unable to send text message error sim 1 error 38

I’m unable to send a text message. It just hangs and says ‘sending’. I have tried a couple of other numbers and they struggle but sent ok. The message says unable to send message error sim 1 error 38. My signal is fine and tried it with wi-if off and...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! How do I cancel my contract?

I have stopped using this account, but sadley I have lost the SIM so I am unable to cancell the account?

Alan3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Voicemail and the speaking clock

I have a £10 big bundle and plenty of minutes left.I see that I have a missed call and also there is a message on my phone that I have a voicemail message and to call 123.I call 123 and get put through to the speaking clock and am then charged 20p.Th...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! charge to mobile

Has anyone successfully used Charge to Mobile to buy ITune vouchers? I keep getting the same message saying I've requested too many - try again later.

Triniwin by Level 1: Joiner
  • 16 replies
  • 0 kudos