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Mums PAYG Classic doesn't offer bonuses

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YoungGazz
Level 2: Apprentice
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on ‎22-12-2020 23:50

on ‎22-12-2020 23:50

Hi all,

 

Bit of a conundrum here my mum and I both use O2 PAYG classic. Every few days I get texts with offers for top ups and extras etc.

 

Screenshot_20201222-234447.png

 

My mum don't however and doesn't receive anything above what she tops up. I not aware of anything that has been set different between our phones. Can anybody point me in the right direction to getting her on board too? 

 

Thanks.

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MI5
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on ‎23-12-2020 00:01

on ‎23-12-2020 00:01

@YoungGazz 

She needs to register for rewards first.

https://payandgorewards.o2.co.uk/web/o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎23-12-2020 00:01

on ‎23-12-2020 00:01

@YoungGazz 

She needs to register for rewards first.

https://payandgorewards.o2.co.uk/web/o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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YoungGazz
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on ‎23-12-2020 00:11

on ‎23-12-2020 00:11

Awesome news, thanks for the speedy answer. Appreciated. I will do that for her when I see her.
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MI5
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In response to YoungGazz
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on ‎23-12-2020 00:16

on ‎23-12-2020 00:16

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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