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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 51331 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25916 Views
  • 19 replies
  • 2 kudos

Resolved! Data not working with top up

I topped up 1 time and got 6gb of data which was sweet for £10 now ive topped up 10 again and i dont get 6gb of data i cant contact 02 as they arent taking calls someone help

Resolved! 3 stupid questions about classic PAYG

I think I know the answers but just want to make sure... I have an active classic 123 sim with ~£15 credit. If I port in my old giffgaff number, will I (a) stay on the classic tariff and (b) keep my credit? Also, if I have to top up/buy a bolt-on eve...

Top up problem

Hi my name is Tibor. I bought an O2 sim card, and i tried top up.xxxxxxxxxxxx this is my number. I send a 10 pounds from the credit card, but i can not call, can not send sms and i don’t have internet. I top up the card on 21.09.2020.I called the num...

Barabas by • Level 1: Joiner
  • 475 Views
  • 1 replies
  • 0 kudos

Resolved! no calls

I can't make or receive calls but I still have a 22 pound balance. Samsung A10

dinger by • Level 1: Joiner
  • 1222 Views
  • 6 replies
  • 0 kudos

Resolved! Text received with free credit

I received a text from O2 saying I’ve received £5 free credit on my account but I can’t seem to credit it to my account. Any ideas?

Skmoice by • Level 1: Joiner
  • 862 Views
  • 2 replies
  • 0 kudos

Resolved! Free credit

I received a message saying if i signup i will get 5pound credit for free its been couple of days and i still haven’t received my free credit

Resolved! No data

Hey so I needed some help, I have 6 GB of data but it doesn’t work, and all the network/ status checkers say the internet is fine. Please help.

ac2 by • Level 1: Joiner
  • 548 Views
  • 3 replies
  • 0 kudos

Leaving o2

Am leaving o2 pay as you go and have pac code but now need to unlock my phone from o2 but cannot get hold of anyone via phone or live chat. How do I unlock phone? Thanks

Lilley by • Level 1: Joiner
  • 496 Views
  • 3 replies
  • 0 kudos

sim

Bought a new sim for different phone - Tried adding the sim as a pay-as-you-go device on MyO2 account - followed steps and added new number but didn't get a message on the device. Guessing because it isn't linked up to cellular yet. Activation instru...

AnonLon by • Level 1: Joiner
  • 633 Views
  • 3 replies
  • 0 kudos

Resolved! Five pound credit free

Hi I got a text saying to download my o2 app and I'd receive £5.00 free credit that would automatically be added why haven't they paid it?

Samanchor by • Level 1: Joiner
  • 1112 Views
  • 4 replies
  • 0 kudos
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