Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 53151 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26965 Views
  • 19 replies
  • 2 kudos

Balance keeps popping up

My balance keeps popping up even when no one has called me. I don’t know how to stop it. I’ve seen no topics on the help and support about this? Is there anyway I can stop this or do I just have to live with it?

Amii_B by Level 1: Joiner
  • 1941 Views
  • 1 replies
  • 0 kudos

Resolved! Problems with changing information on O2 web site

I am a 'Pay as you Go' customer and have recently changed my phone and kept my old number. When I log on to the o2 web site with my details it still shows my number as being associated with my old mobile. How do I get this changed so that the correct...

Ruth8 by Level 1: Joiner
  • 513 Views
  • 3 replies
  • 0 kudos

Resolved! Payg expiry

I have a dual sim phone.found out 2day,my o2 number been given to some1 else,as when any 1 calls me on it,some1 else answers it. I have not made a call or text on it in 6 months,as i use my other sim. can i get my 02 number back?

Alanjones by Level 2: Apprentice
  • 931 Views
  • 3 replies
  • 0 kudos

Resolved! Sim card

Hi, my updated SIM card, I was put to phone ( iPhone 11pro) from august month in EU country-Lithuania, because old SIM card was old model and not worked well( but with old SIM card I had my plan in all countries). Until now with new SIM card I don't ...

Ina1 by Level 1: Joiner
  • 372 Views
  • 1 replies
  • 0 kudos

Big value bundle

How do I get a new big value bundle before my current one is up? I have until the 22nd of this month till my new one but I have no internet so want to start a new one now

Bundles by Level 1: Joiner
  • 505 Views
  • 2 replies
  • 0 kudos

Payg message at start of call

Hello, I've just moved over to a PAYG sim and whenever I make a call there is some annoying message that is played before the ringing t9ne starts.I can't hear what is says and it is annoying.Does anyone know what it is, and how do I turn it off?

Vavavoom by Level 1: Joiner
  • 807 Views
  • 1 replies
  • 0 kudos

no calls,texts or data made but money taken from balance

I have been on classic PAYG for a month transferring from contract.I had £10 on my balance yesterday but woke up today with £4.50 missing.My phone was turned off overnight and I have not made any calls texts or used any data since going onto PAYG and...

Hi, my dad loves in a foreign country and I need to get him a phone. Which PAYG SIM is best?

Hi, My dad lives in a foreign country and recently lost his carer so I'm trying to get him a phone so he can call if necessary. Both are countries are in europe. Which PAYG SIM is best for this? I don't want to have to top up every month which the O2...

NHS discount

I was given a code to text to an o2 number with the organisation I work for, but I keep getting a reply “Sorry we didn’t get that, please check your key word & try again”. Anyone had the same issue?

Charge for rejecting a call

I use “pay as you go” service. I have voicemail off and mobile data switched off (I am at home using wifi). Today I got a phonecall and I rejected it. After that I immediately got pop up on my screen (grey background with white font) showing me my cu...

AlexxH100 by Level 1: Joiner
  • 1239 Views
  • 6 replies
  • 0 kudos