Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Replace sim card

Hello,I moved to the US and lost my sim card.How can I get the replacement?

Usage/credit not showing

For a month or two now, the website and the app just show an error (“oops, something went wrong - try again later”) instead of the usage information (and the tariff information). I need to know how much credit I have left.

Replacing Damaged SIM - going round in circles!!!! Where is LiveChat?

Hi, My PAYG SIM is damaged and I no longer get any reception. I am going through the My O2 pages and it tells me it has sent me a verification code to enter on the screen..... are they for real - the process to replace a damaged SIM sending you a ver...

new sim card

I just received my new SIM card and inserted it into my phone but now I am being asked for a SIM ME lock and I don't know what this is or how to find it. Can anybody help?

WHY NO 02 CONTACT for customer service ?

I have a serious issue with my phone and want to contact customer service, it appears it just does not exist, the websoite tennis balls you from one link to another, then ask if i like to speak to another 02 user, why? What on earth do I need to spea...

Resolved! PAC CODE REQUIRED

i would like to request a pac code as i am buying a new phone from a company but i am staying with o2 and keeping my number therefore require a pac code

Resolved! Ive topped up my international sim £20 ive entered the settings

What do i do.... i still cant make international calls

Extra gig when topping up

My gig has not been topped up after putting in £15...i was send a text saying I would get 30g for the price of 6 for the next 3 months if I purchased a big bundle which I did today...please help...tia

Samsung Galaxy s3 mini not receiving or making calls

I got a Galaxy S3 Mini from inlaws for preteen daughter to use mostly for whatsapp. Problem lies in I got her a brand new sim card, topped up £10 online using my other mobile. I ring her phone and it goes straight to voicemail, I cannot make outgoing...

Data

I received a text message from 02 saying I would get an extra 12gb data but its only showing my normal data allowance.

O2

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