Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

I don't get voice message alerts

Hi! When someone leaves me a message on my phone I can retrieve it by dialling 901. I just have no idea when someone has left me a message as I don't get an alert. Any ideas how I can set this up? Thanks!

NGTR O2 discount

What is the NGTR O2 discount?

PAC code

I keep receiving an error message when texting PAC to 65075 all I want is a PAC code spoken to many staff advised several times my call would be escalated but I get no call back. Any ideas ?

Contract coming to an end

My contract is coming to an end and i want to change to the £10 Pay and go Bundle but I cant change it on via the o2 app. I can't get anyone on o2 to help me as I am being put on hold constantly and there is no live chat available. This costumer serv...

Resolved! Age verification

Hi how do I verify my age as a pay as you go customer if I don't have a credit card

Resolved! shortcode sms

hi,i cant send shortcode messages,phone settings are ok,plenty of money in phone, anyone have suggestions please . thank you.

Resolved! Change Renewal date

Hi,I’ve almost used up all the data tariff and there is still 14 days until renewal. Can I move the renewal date sooner to get more data.Also is there any data bolt Ons bigger than 1GB?

Resolved! PAYG Data Usage History

Hi,Is there any way to see how and when data was used on PAYG. I’ve used up much more than expected and don’t know what on.Thanks

Manage account. Code being sent to another number, which maybe my original number not the one I have

Every time I want to manage my account , a code is sent to another number. I transferred my number over, so I think maybe it is being sent to the original number for the sim. I don't know what to do, and I used to be able to manage my account a long ...

Resolved! Tariff

If I have a balance /tariff of £17 Does that mean that is what will pay for my top up next month

O2

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