Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Bolt on

How do I cancel it as I want the standard pay n go

Classic payg sim transfer number

If i have a classic payg sim card active (the 123p tarrif) which i definitely don't want to lose but want my number from another provider can i transfer my number using pac onto the o2 classic sim or will they update my tarrif to the new rates when d...

Resolved! top up

Tried to top up my payg and it just keeps saying failed, contact your bank or use another card, ive used 2 diff cards and banks same result , is this because im using an old 123 type sim? still have £1.43 balance, just cant add to it

Resolved! voicemail query

Something has changed and I don't know what. My calls are going straight to voicemail. If I remember correctly it used to ring a few times BEFORE going to voicemail. Ideally I want it to ring say, 6 times before changing over. My voicemail has always...

Samsung watch offer

Hi, recently upgraded to a Samsung Galaxy S20, there was an attached offer to claim a Samsung watch and could find the link in my O2, i have done been billed for the first payment but cannot find anything in the app about the watch offer, can anyone ...

bolt on i don't want or need or asked for

i top up a £10 every month(ish) to get my big bundle, i just put a tenner top up in and its taken £3 for some terrible deal bolt on that i don't want, need and never asked for. i came here looking for webchat to get it fixed but can't see it.

£10 free credit

I just switched to O2, and with my new Sim it says I can get £10 free credit once I top up my first £10. I sent the text but received a message back saying something along the lines of “it looks like this offer isn’t for you”. I don’t understand why ...

Erratic 4G Speeds Fast Then Slow

Okay last month I ungraded to the 100GB PAYG Bundle for 30 Pounds per month, I have used about 40GB and have 11 days to go till it is refreshed. When it works it's great but at the drop of a hat the speeds will suddenly just plumit. For example: Yest...

Why is £2 being taken off my balance each time I top up?

Every time I tip up, no matter what amount £2 is taken off my balance, I have no active bolts Ons or extras, I buy them SS and when needed with my credit but this is stopping me and it’s been going on for 6 months now

O2 taking my credit

HiI was previously on the £30 big bundle and switched to the £15one which end midnight last night.I had £20 credit on my phone and went to sleep away before midnight.I woke up at 3am so thought I'd check my account. I had my next bundle of 15360mbs a...

O2

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