Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Sim card

Hi, my updated SIM card, I was put to phone ( iPhone 11pro) from august month in EU country-Lithuania, because old SIM card was old model and not worked well( but with old SIM card I had my plan in all countries). Until now with new SIM card I don't ...

Big value bundle

How do I get a new big value bundle before my current one is up? I have until the 22nd of this month till my new one but I have no internet so want to start a new one now

Payg message at start of call

Hello, I've just moved over to a PAYG sim and whenever I make a call there is some annoying message that is played before the ringing t9ne starts.I can't hear what is says and it is annoying.Does anyone know what it is, and how do I turn it off?

no calls,texts or data made but money taken from balance

I have been on classic PAYG for a month transferring from contract.I had £10 on my balance yesterday but woke up today with £4.50 missing.My phone was turned off overnight and I have not made any calls texts or used any data since going onto PAYG and...

Hi, my dad loves in a foreign country and I need to get him a phone. Which PAYG SIM is best?

Hi, My dad lives in a foreign country and recently lost his carer so I'm trying to get him a phone so he can call if necessary. Both are countries are in europe. Which PAYG SIM is best for this? I don't want to have to top up every month which the O2...

NHS discount

I was given a code to text to an o2 number with the organisation I work for, but I keep getting a reply “Sorry we didn’t get that, please check your key word & try again”. Anyone had the same issue?

Charge for rejecting a call

I use “pay as you go” service. I have voicemail off and mobile data switched off (I am at home using wifi). Today I got a phonecall and I rejected it. After that I immediately got pop up on my screen (grey background with white font) showing me my cu...

Resolved! Hacking Iphone camera & SMS

Hi there,I would like someone to explain possible hacking my iPhone camera , the camera light comes on and a notification that my camera was used recently & my SMS are not being received sometimes, please help a worried o2 paygo user!! Thanks

Resolved! PAYG credit

I’ve received my PAYG sim for my daughters phone. I wanted to give her the ability call without the need of wifi if she’s at her friends. However she may not ever use the credit. As a result and I top up with £10, will she lose the £10 credit after a...

Resolved! Top up confusion

hiii, so its my second time ever topping up my phone and im really confused ans there being no way to email O2 makes it even more frustrating. So the first time i topped up i put in £15 and i messaged my mother right after and ut suddenly said i have...

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