Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 61643 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 32036 Views
  • 19 replies
  • 2 kudos

Resolved! £2.50 reward

Hi there,I never did receive my £2.50 reward for contributing on o2 community, I hope it not been revoked, thanksMally Ranks

Resolved! 02 refresh

Iv just ordered another handset to add to mine original one and the email Iv recurved says it’s a refresh I didn’t want refresh on my original phone number just a completely nee number nd handset added to my account?

Resolved! Family Member Needs New Phone As Current One Is Broken

Hi, I was wondering if someone could help me, please? I've been trying to help my elderly Mum buy a new PAYG phone on here, as her current one seems to have broken (the display is completely white with lines going down it!). She's picked one she like...

Resolved! Pay as you Go credit

I'm on classic pay as you go as my usage is generally very low. However, my balance has suddenly and dramatically dropped. I do not keep my mobile data on all the time and rarely make phone calls or send texts; most of my usage is via wi-fi. This dra...

Pip26 by Level 1: Joiner
  • 928 Views
  • 1 replies
  • 0 kudos

SIM card not received and still be charge for monthly

I have contacted O2 for few times to change my plan from paying monthly to pay as I go. My O2 sim card has no service since early November and a new sim card is not yet received on top of that my bank account has been charged. Really hope that someon...

Fazi by Level 1: Joiner
  • 2415 Views
  • 7 replies
  • 0 kudos

Ushining U181 phone

I have just bought a cheapo Ushining U181 phone to use on a PAYG basis occasionally.I have had various phones for years and this has to be the most difficult one that I have ever had in terms of knowing how to use it.I topped up for £10 with O2 and t...

veggieman by Level 1: Joiner
  • 3254 Views
  • 3 replies
  • 0 kudos

top up

How can opne speak or call customer service 

Dapperair by Level 1: Joiner
  • 1069 Views
  • 4 replies
  • 0 kudos

Resolved! Number keeping

I have been told to keep my phone off up to 6pm the next day for my old number is transferred to my new simThought it transfer with phone on?

Des1 by Level 1: Joiner
  • 1542 Views
  • 3 replies
  • 0 kudos

Sim only deal

My sim only deal (100GB month) is due for renewal end of next month. When is the soonest can I switch to 150GB deal without incurring additional charges?thanks

ASud by Level 1: Joiner
  • 805 Views
  • 3 replies
  • 0 kudos

Resolved! call charges

How can I check individual calls/call charges for my pay as you go account...eg, if I check my credit balance and it has gone down by say £5, how can I check the itemized calls/call charges for that £5?