Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Data roll over

How is data roll over worked out? My tariff gives me 6GB per month with 6GB of rollover yet my data only increased by 2GB on top up (I had just over 10GB at the end of the month)

payment with card not having a UK address

how do I top up using a foreing credit card - i.e one without an associated UK address? won't let me enter my billing post code....

Resolved! Wait for Big Bundle

I want change my Pay As You Go tariff to Big Bundle. But i need wait 17 years ))) Why? Important information about changing your tariffYour new tariff: £10 data Big Bundle will start on 12 November 2037.When you change tariff, any unused allowances o...

Resolved! How to top up my big bundle

I'm on a pay as you go big bundle tarrif, my data is running out, how do I top up my data?I tried purchasing the same big bundle, but I couldn't.

finding a number that called me

Hi, I have looked everywhere for o2 Livechat and can't find it so thought i'd try here, I am on o2 PAYG the other day someone called me who I hadn't spoken to before but I would need his number for future use, my battery on my phone went half way thr...

Resolved! Unknown phone usee

I don't check my balance often as I rarely use my mobile, but found that it has suddenly reduced by over £7. How can I find out what and when it was used to account for this reduction in balance. I haven't made a phone call for ages (over a year). I ...

My phone is saying "sim card registration failed

I don't use the phone very often, and it hasn't been topped up for quite a while. When I switched it on today it came up with the message 'SIM card registration failed'. What can I do about it?

Resolved! What are the correct data settings for pay and go o2 on iPhone

What are the correct settings for o2 pay as you go on iPhone 7 to set up manually any help appreciated

Pay as u go

Hi. My son has finished all the data in his plan. Is there any mode I could stop this plan and buy another without changing his number?

The sim said I could claim ten pounds free credit

The sim said I could claim ten pounds free credit if I topped up £10, so I did the topup and expecting the bonus £10, I did as instructed on the sim and it says the offer is not for me. It says text FREE10 to 21500 and computer said no, not happy abo...

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