Solved: New PAYG customer

tjgrant1973 · ‎17-10-2020

My brother-in-law has just upgraded his PAYG package via the My O2 app to the £10 big bundle for 6GB data, unlimited minutes and text. He only had £2.60 credit on there at the time, but then once he had changed the package, then topped his phone up by £10.00. Should this this top up have then been taken off straight away to enable the free minutes, text and 6GB data, or is it taken later in the day?

MI5 · ‎17-10-2020

@tjgrant1973

What tariff did he upgrade from?

If the classic tariff there won't be an anniversary date so will have to call 4445 to activate the new bundle tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎17-10-2020

The change over won't happen until the normal anniversary date @tjgrant1973 and the payment will be taken then.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎17-10-2020

@tjgrant1973

What tariff did he upgrade from?

If the classic tariff there won't be an anniversary date so will have to call 4445 to activate the new bundle tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

New PAYG customer

Talkalot

Hello

999 days

Change account name to another

Activate mms service