Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Call Bundle Message?

Why is it that when I go to use my phone I keep getting a stupid “Bundle Call” message before it dials out?It’s so annoying, is there anyway I can stop it?

Resolved! Top up money disappeared

Top up money disappeared [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! £5 pay as you go reward

Hello i have recently been sent a message saying if i log inti my o2 i will get free £5 and i dont know how i can claim it. Could anyone help with this issue

Resolved! 5 pound credit

I’ve had a message earlier saying to sign up to o2 and get 5 pound free credit I have done it and nothing ??

Resolved! Topping up

I topped up my phone yesterday with £10 and now it says I need to top up again

Resolved! Keep my PAYG balance but transfer to new phone and bundle

I want to transfer existing PAYG mobile to a big bundle but also get a new phone without losing my money balance and keep the phone number ?

Resolved! Roaming charges

I recently travelled through Serbia and got charged £42 for interconnect/roaming charges. Where can I dispute these and/or obtain a full breakdown of the cost. £42 for 50mg of data is insanity and it was never this expensive before EU roaming

Resolved! Validity of I2 mobile number

What is the period i am allowed not to use my O2 mobile line and still keep my number

Successfully brought number from from Giffgaff but top up payments fail

This morning, I spoke to CS who activated my SIM card and finished moving my old Giffgaff number to my new PAYG SIM. I was unable to top up the SIM despite trying three different cards through the app, mobile browser, desktop browser, and phone top-u...

Resolved! Sim card

Hi there I am on abroad and I lost my O2 SIM card and I was wondering if I can get another oneMany thanks

O2

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