Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Sim

I have a oldish phone that was on O2 contract but I want to put a pay as you go O2 sim in it will it work or do I need a code to unlock phone

PAYG sim has been locked

My PAYG sim has been locked for a second time, first time I managed to get it sorted with £9+ credit, a few weeks after that, it was locked again... I only use it for emergencies. I needed to use it just before lockdown 7 weeks ago... tried to get in...

Wifi calling on PAYG

Hi, I have an O2 PAYG sim with no monthly top up requirement. I wish to add wifi calling as we have only a minimal on/off signal at home. The web site says this can be done with compatible phones. I just bought an iphone SE which is said to be compat...

Change to sim only

My mother is in hospital so no visiting. She is 80yo and cant top up her phone. How to i change it to a monthly sim contract please.

If I change from payg sim to sim only can I keep my number easily

I am thinking of taking the offer of sim only for £10 monthly,unlimited calls etc.Can I keep my number if I change,I have same number for years.

Resolved! O2 Bolt On on PAYG

Hi. I have an international bundle with 1000 mins of UK and international calls. If I buy a bolt on for an extra 100 minutes, will this be used first for my UK calls or will the 1000 mins be depleted first and then the UK bolt on used?

Updating Phone

My current phone uses a Micro SIM. The new phone I am planning to buy will use a Nano SIM.I am currently on a Classic taffif. Can I remain on this with the new phone and can I transfer my current number and balalance to the new phone?

what am i paying for?

i'm paying £9/month for a very basic alcatel 2038, which i believed was for my call/text allowance. i paid £15 to walk out of the store with the phone, believing it to now belong to me. however, the phone won't work unless i top it up. are any of my ...

Topping up online

Hi, I'm unable to top up with debit card. Checked with bank and card is ok.

Not receiving SMS messages

I did move my number from Vodafone and now I am not receiving SMS messages so what I need to do.

O2

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