Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Roaming

So after entering Poland I am not able to use internet on my phone. It’s an iPhone and I tried everything, changing APN choosing network manually and once I get the 4g or E next to provider I get the pop up that I’m not subscribed to mobile network ;...

Caller ID off

Hie,When I call other people my caller ID is showing as unknown . I have checked my phone settings and my caller ID is on . I’m wondering if it could be O2 withholding my ID.

Resolved! Switching Providers

Please could you answer the following questions regarding switch codes:* If I have requested a new number from the new provider, what happens to the old number and the account?* I have not activated the new SIM because there are several issues with t...

Stop text offers

I have a PAYG sim in a device that lets my 86 year old mother press if there is anything wrong and it sends me a text.It seems to forward on every 4 days messages from O2 about topping up and getting 500 min free.When I get an alert, I think somethin...

Need proof of data usage and blacklisting

I need proof of data usage and blacklisting from O2 to make a claim for a lost phone , which are the steps to get this informations ? Thank you

Resolved! Top up

Hi i just topped up ￡15 on my phone but the balance says ￡5 but i got a message saying that i just topped up ￡15 so i was wondering what is actually going on

i cannot make calls, send texts or access mobile data on payg sim

At the end of July I went to paygo sim as it offered more data for less money than my pay monthly contract with o2. Since this moment i have not been able to make calls, send texts or access mobile data. I can receive texts and calls. I can use wifi....