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URGENT Top Up Successful but I have no data

Denizsan
Level 1: Joiner
  • 3 Posts
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on ‎21-11-2020 18:00

on ‎21-11-2020 18:00

Hi, today I topped up my account with 10£. I already 5£ in. My data bundle is 10£ for 6 GB, and I received an e-mail saying my top up was successful, and they charged me seeing from my bank. CTMGO2Wr26jdukpi5l46 This is the reference number. I also looked at my O2, which claims I still have 11GB I can use. But all day, I didn’t have any data. How can I sort this? Urgent.
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MI5
Level 94: Supreme
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on ‎21-11-2020 18:23

on ‎21-11-2020 18:23

@Denizsan 

Reboot your phone and check for issues here O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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