Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 50862 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 25550 Views
  • 19 replies
  • 2 kudos

Erratic 4G Speeds Fast Then Slow

Okay last month I ungraded to the 100GB PAYG Bundle for 30 Pounds per month, I have used about 40GB and have 11 days to go till it is refreshed. When it works it's great but at the drop of a hat the speeds will suddenly just plumit. For example: Yest...

Anonymous by Not applicable
  • 508 Views
  • 3 replies
  • 0 kudos

Why is £2 being taken off my balance each time I top up?

Every time I tip up, no matter what amount £2 is taken off my balance, I have no active bolts Ons or extras, I buy them SS and when needed with my credit but this is stopping me and it’s been going on for 6 months now

Ox by Level 1: Joiner
  • 609 Views
  • 3 replies
  • 0 kudos

O2 taking my credit

HiI was previously on the £30 big bundle and switched to the £15one which end midnight last night.I had £20 credit on my phone and went to sleep away before midnight.I woke up at 3am so thought I'd check my account. I had my next bundle of 15360mbs a...

Kevin6062 by Level 1: Joiner
  • 986 Views
  • 5 replies
  • 0 kudos

Resolved! Phone bill taken twice

HelloI paid my phone bill early via the myo2 app and it has cleared on my bank and then today I have had the bill come out again via direct debit. I have paid the bill early a few times before and not been charged twice. Now my balance on my myo2 bil...

Weazerid by Level 1: Joiner
  • 1044 Views
  • 5 replies
  • 0 kudos

Nokia 1.3

We bought our son a Nokia 1.3 today, it has the £10 big bundle sim so 6gb of data with unlimited calls and texts but it won’t let him call his friend. He can call us, we’re on O2, not sure about his friend but didn’t think that would matter. Also, wh...

Vikki3 by Level 1: Joiner
  • 546 Views
  • 3 replies
  • 0 kudos

Classic payg

I was offered a big bundle but did not realise this would alter my tarrif from classic payg, now I want to go back to classic it looks as though this was a trick to get me away from classic.

Resolved! Extra Data

I received a text to say that I have been given an extra 5GB data but it is not showing myo2

ioscorpio by Level 1: Joiner
  • 620 Views
  • 4 replies
  • 0 kudos

Preventing a SIM swap attack on PAYG

I have a PAYG sim, and have set up s sim pin lock. How can I further prect my SIM from a sim swap attack? How do i prevent people from issuing a sim in my name. Can I add a password to my 02 account to somehow authorise any sim request made? Many tha...

See02 by Level 1: Joiner
  • 2256 Views
  • 4 replies
  • 0 kudos

Resolved! sim stoped working

Hi, my mothers phone (occasional use) has stoped working, emergency calls only and has gone off my O2 account, what do I do next?? Thanks

PAC Code

Hi, It is getting frustrating trying to get my PAC code from O2. I text the word PAC to 65075, but each time I get an automated response stating there was a problem processing my request and to try again later. I'm on PAY AS You Go and have credit so...

Ste01 by Level 1: Joiner
  • 725 Views
  • 4 replies
  • 0 kudos