Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! not recieving texts

been having problems as no one can recieve my texts and l can`t recive there and been told there is no fault can anyone help

Resolved! Stopping notificationsl

Recently swapped to pay as you go and now I get a message pop up on the full screen telling me my balance every time I send a text with a big dismiss button at the bottom of the screen. Never seen this happen before on payg. How do I turn it off? I’m...

Resolved! Why am%20I%20no%20longer%20receiving%20texted%20codes%20from%20banks

Banks send codes to enable logon to accounts. This used to work fine but for last few days none have been received - but I have received texts from O2. Why have the texts from the banks stopped getting through?

Resolved! Sim

Ive just come off of my contract and gave received a new sim on a monthly plan. I’ve swapped sim and followed the online instructions however I’ve no phone signal to get the text number codes ? Any ideas please

Resolved! 0161 3935074 call

Hi Got a call from 0161 3935074 (Manchester). Person knew my name and was offering new package as my contract is running out soon. 6GB data with unlimited calls etc and Disney + for 6 months - all for £8.Sounds too cheap to be legit even to keep a lo...

Resolved! Bundle Call Voice

Looking to join o2 on big bundles, my friend has been with o2 for 16 years and recommended me. I don’t want a contract or sim only.However, every time she makes a call there’s an automated voice that says “Bundle Call” is there away of turning this o...

Resolved! Balance Notifications/Update

How do I stop the balance notifications?

Resolved! Swap a mini SIM card to a nano SIM card

My wifes old phone has an O2 mini SIM card and her new phone needs a nano SIM card. How can we get the mini Sim swapped to a nano SIM?

O2 big bundle sim not working

I recently changed from pay monthly to a big bundle PAYG sim. I transferred the number with an O2 advisor on the phone but since the sims switched over, I cannot make calls or texts but am able to receive them. My phone is an IPhone 8 and I'm not sur...

Texting and calling from Denmark to the UK.

I have just installed a new payg sim card in my phone. I live in Denmark. My phone will not text or call to the UK and I do not know why. O2 have not helped as they tell me I have to call them. I am using a Sony Xperia XA1 Ultra.Any ideas why I'm not...

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