Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Failed credit

I haven't received my £5.00 credit for registering. Why is this?

Resolved! top up

Hi!I have topped up my number yesterday for £15, I have got the email says that my account has been successfully topped up. However, there is no money on my account, tariff did not renew, I can't find any of the support on the page as all I can do is...

Resolved! Move number to O2 issue

On Wednesday I have initiate moving my Giffgaff number to O2. I had a txt msg saying that it will be moved on Thursday at 6pm.Giffgaff has disabled my old son at about 11am on Thursday, soni pop my new sim in the phone.I've noticed that I'm still usi...

Resolved! TopUp failed

Added £15 to my account after changing my tariff to the 15 Big Bundle. It took £10 and I have no data or calls? Weird. Not sure what happened.

Free £5 Credit if you register

I have opted to register my sim card to get the free £5 credit. Even downloaded the "My O2" and Network Checker App. However I'm lost where my £5 credit is? There is no further information and the £5 is not credited to the phone. What's going on? Fee...

Resolved! Missing Amazon rewards voucher

Hi, I've been trying to find out how to chase up a missing Amazon rewards voucher that should have been sent via email. The last answer I can find is from last year, saying to contact another company since they provide the reward (Airtime, I think?) ...

Resolved! My phone won’t let me use 4444 whilst abroad to top up

when I try to top up my phone whilst in Spain on 4444 it says number not yet assigned, but I used it in January. Help!!

Resolved! phones

I was looking to buy a sim free phone as I already have a sim but wanted to no doesnt the device take any sim or just 02

Are these new sims faulty.

Hi. I ordered a couple of new sims to use and none of the them seem to work. I tested all three and they are on the emergency call mode only. I know there is no fault with my phone as an old o2 sim works fine. Are these faulty sim cards? Is there any...

Resolved! Pay as you go versus monthly

HiIve been on monthly as far as I can remember, say 6 yrs. Now paying about 6.50 a month. Last month and as a general r ule I use1 min 199 0ut of 200mins - Im part hearing so at present dont phone 75 mb 185 out of 250mb data27 text 973 out of 1000 te...

O2

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