Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Data transfer

Hi! do I have to make an appointment with Guru in Bristol 25 miles away to get data transfered from my old phone to the new one?

Resolved! Go to the 100 GB plan

Hello my number is [personal details removed] could you switch my plan now to the 100 GB plan please? Thanks

Resolved! Big bundle

I've recently changed over to o2 as I saw the £10 big bundle promotion. Which includes 18gd for £10 to new customers. Now I've registered and paid £10 I've got 6gb bundle with no option to claim the 18gd?

How to top up

Hello, I am sitting actually in Germany and don't know how can I top this numer up [Number removed] Could you help me please?

Unlatching unsuccessful

Hi, just tried unlocking my LG G7 Thinq via myO2 and have received an email today: I'm sorry, we have not been able to unlatch your device at this time.The reason given is: This is not an O2 device, it will not be possible for us to provide anunlatch...

Resolved! Retaining old mobile number

Hi, I bought my wife a new Nokia Mobile phone and she wishes to keep her old O2 number. The existing sim card is too big for the new phone. So I purchased a £5 top up new sim card. Which I have inserted OK and I rang customer services and a gentleman...

scam/nuisance texts on Brand new Nano phone and sim

I recently bought a new Nano seniors phone and SIM card for my elderly dad. He keeps getting nuisance/scam text messages obviously not meant for him. How do I sort this ?

i can send international text messages but cant receive them

hi iv got two friends who live in the usa i can send them text messages but i cant recive them why might this be???? it all so lets me ring them

Resolved! Emergency calls%20only%20-%20how%20do%20I%20topup

Hi all, I have an old mobile phone which has an O2 Sim. It worked until last week, but now says “emergency calls only“. I guess it needs topping up. However, when I go online to top up, it tries to send a text message with security code to the phone ...

New sim

I bought a new o2 sim in tesco. And it stated 6gb now 18gb for just £10 pounds and terms and conditions that applied to me where, if you are a new customer the big value bundle will automatically apply as soon as the sim is activated. I activated my ...

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