Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Big bundle

I would like to cancel my current tariff

Finding out phone number for SIM

Hi, I'm trying to find out what the number is for my O2 sim that I have. I tried messaging "NUMBER" to 2020, but unfortunately it doesn't work. It just gets stuck on "Sending..." and then fails to send the message. The SIM is connected to O2 UK and i...

Resolved! Pay as you go sms

I topped up my mobile this morning and it cleared.Then a few minutes later i got a text from a phone number 07985 651409 sayingO2:We were unable to process your latest payment. In order to avoid fees please update your information via an O2 link.Is t...

Resolved! International call

I used to call UAE by 17p/min, now when I change my number to PAYG, it’s charged me £1/min, There is bolt in to reduce the rate as before ?!

Resolved! Top Up PAYG with an international credit card whilst abroad

Is there any way for me to top up with a card that isnt registered to a UK address? Is https://www.mobiletopup.co.uk/o2 a viable option for me?

Resolved! How to deactivate data?

Hi I am on O2 pay-as-you-go. I need to deactivate my data. I am using my Sim in a tracker device it keeps eating all of my data so fast that all the balance just flies away. Is there anyone who knows the code that can be sent to network to the activa...

I don't get voice message alerts

Hi! When someone leaves me a message on my phone I can retrieve it by dialling 901. I just have no idea when someone has left me a message as I don't get an alert. Any ideas how I can set this up? Thanks!

NGTR O2 discount

What is the NGTR O2 discount?

PAC code

I keep receiving an error message when texting PAC to 65075 all I want is a PAC code spoken to many staff advised several times my call would be escalated but I get no call back. Any ideas ?

Contract coming to an end

My contract is coming to an end and i want to change to the £10 Pay and go Bundle but I cant change it on via the o2 app. I can't get anyone on o2 to help me as I am being put on hold constantly and there is no live chat available. This costumer serv...

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