Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 51809 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26238 Views
  • 19 replies
  • 2 kudos

Resolved! Where is it going

Hi,I recently topped up and have the big bundle. I appear to have spanked my £20 in three day’s but don’t know why - I have WiFi in the house and kids of data left and haven’t made calls. I need to check what I’m spending and obviously and frustratin...

Argh by Level 1: Joiner
  • 490 Views
  • 3 replies
  • 0 kudos

Resolved! Is the o2 network playing up.

SMS text messages seem to be a little slow in being delivered at the other end this morning.I sent my sister a text a good 25mins ago and it sent ok but has still not arrived at her end. Ended up having to message her via facebook messenger.I did 3 o...

Resolved! Ended contact

Hello I have a question, tomorrow I will be paid last bill and I would like to end our contact but I would like have Pay As You Go. I want to stay with my Phone number. This is possible?

Telford by Level 1: Joiner
  • 967 Views
  • 4 replies
  • 0 kudos

Resolved! Wi-Fi Calling

Hello guys, Do any of you have any idea why on PAYG you are not allowed to use wi-fi calling? I live in an area where I have poor reception and the only fix they have is for me to have a contract.I work in an area where they have poor reception and t...

Wizz by Level 1: Joiner
  • 670 Views
  • 3 replies
  • 0 kudos

Resolved! Data

If I'm on payg an go over my data limit will i be charged for using data after my allowance ? . I'm still able to use my games but had a data warning come up saying mobile data specified over 100mb .can anyone help with what this means please??

Bug by Level 1: Joiner
  • 1362 Views
  • 4 replies
  • 0 kudos

Resolved! Wrong Big Bundle Tariff applied

Recently topped up to avail of the £15 Big Bundle, but my £5 Big Bundle was still active and O2 immediately deducted £5 from my balance. Problem is, they will not allow me to shift to £15 Big Bundle until next month. This is ridiculous as I need the ...

Resolved! Change tariff

Hi,I have the 10 £ bundle, which expires on 9th of sept. I used all of my data, so I changed my tariff to the 15£ bundle and than i topped up with 15£. The problem is the tariff plan is not active as of yet. Is therr anything I need to do to have thi...

Tinpth by Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos

Resolved! Topped up twice by mistake

I've accidentally topped up twice, how do I go about getting a refund? The live chat isn't available at the moment

Bluebird by Level 1: Joiner
  • 1130 Views
  • 3 replies
  • 0 kudos

Draining Credit

HiI'm having an issue with disapearing credit and hoping someone can help me.I manage this account for my father he is in a nursing home and suffers from dementia. Prior to the last month or so I would £10 credit on his phone and this would last him ...

TS_34 by Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos