bolt on i don't want or need or asked for

[annoyedaf]

i top up a £10 every month(ish) to get my big bundle, i just put a tenner top up in and its taken £3 for some terrible deal bolt on that i don't want, need and never asked for. i came here looking for webchat to get it fixed but can't see it.

[Cleoriff]

@annoyedaf 

Give O2 a call on 4445, or any number in this guide Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @annoyedaf , please do let us know how you get on with this and if you've made any progress with customer service. What bolt-on was it in case the community would be able to share any additional information about it?