Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Successfully brought number from from Giffgaff but top up payments fail

This morning, I spoke to CS who activated my SIM card and finished moving my old Giffgaff number to my new PAYG SIM. I was unable to top up the SIM despite trying three different cards through the app, mobile browser, desktop browser, and phone top-u...

Resolved! Sim card

Hi there I am on abroad and I lost my O2 SIM card and I was wondering if I can get another oneMany thanks

Resolved! Where is it going

Hi,I recently topped up and have the big bundle. I appear to have spanked my £20 in three day’s but don’t know why - I have WiFi in the house and kids of data left and haven’t made calls. I need to check what I’m spending and obviously and frustratin...

Resolved! Is the o2 network playing up.

SMS text messages seem to be a little slow in being delivered at the other end this morning.I sent my sister a text a good 25mins ago and it sent ok but has still not arrived at her end. Ended up having to message her via facebook messenger.I did 3 o...

Resolved! Ended contact

Hello I have a question, tomorrow I will be paid last bill and I would like to end our contact but I would like have Pay As You Go. I want to stay with my Phone number. This is possible?

Resolved! Wi-Fi Calling

Hello guys, Do any of you have any idea why on PAYG you are not allowed to use wi-fi calling? I live in an area where I have poor reception and the only fix they have is for me to have a contract.I work in an area where they have poor reception and t...

Resolved! Data

If I'm on payg an go over my data limit will i be charged for using data after my allowance ? . I'm still able to use my games but had a data warning come up saying mobile data specified over 100mb .can anyone help with what this means please??

Resolved! Wrong Big Bundle Tariff applied

Recently topped up to avail of the £15 Big Bundle, but my £5 Big Bundle was still active and O2 immediately deducted £5 from my balance. Problem is, they will not allow me to shift to £15 Big Bundle until next month. This is ridiculous as I need the ...

Resolved! Change tariff

Hi,I have the 10 £ bundle, which expires on 9th of sept. I used all of my data, so I changed my tariff to the 15£ bundle and than i topped up with 15£. The problem is the tariff plan is not active as of yet. Is therr anything I need to do to have thi...

Resolved! Topped up twice by mistake

I've accidentally topped up twice, how do I go about getting a refund? The live chat isn't available at the moment

O2

Forum Posts