Solved: Re: New PAYG customer

tjgrant1973 · ‎17-10-2020

My brother-in-law has just upgraded his PAYG package via the My O2 app to the £10 big bundle for 6GB data, unlimited minutes and text. He only had £2.60 credit on there at the time, but then once he had changed the package, then topped his phone up by £10.00. Should this this top up have then been taken off straight away to enable the free minutes, text and 6GB data, or is it taken later in the day?

MI5 · ‎17-10-2020

@tjgrant1973

What tariff did he upgrade from?

If the classic tariff there won't be an anniversary date so will have to call 4445 to activate the new bundle tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

jonsie · ‎17-10-2020

The change over won't happen until the normal anniversary date @tjgrant1973 and the payment will be taken then.

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MI5 · ‎17-10-2020

@tjgrant1973

What tariff did he upgrade from?

If the classic tariff there won't be an anniversary date so will have to call 4445 to activate the new bundle tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

New PAYG customer

Money taken yet phone not topped up!

wifi calling

Cancel my rolling plan

Pay g transfer to pay m

Change providers with same number