Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Registering an iPad SIM

I have inserted a 'Fully Loaded' iPad SIM 5G, but it doesn't function - I can't get mobile broadband. I tried to register the mobile number of the new iPad SIM but the response was that it would send me a message or code to this new number and I'm no...

Resolved! Idata not activated

Hi - I’ve recently switched to PAYG and my idara for visual voicemail is not activated. I’ve tried activating through account but can’t find it. Also I cannot redeem my extra amazon movies - button does not select

PAYG access in Europe

Hi, I recently changed from a Monthly contract to PAYG and arranged to keep my old number. However, I moved to Portugal but although the phone shows 4G it doesn't work and I can't seem to make or receive phone calls outside of a wifi zone?! Any advic...

Problem with calls and texts

Hello, Maybe someone would be able to help please - I tried to call 4445 but can not get through. I used to be on pay monthly plan and changed to pay as you go internation bundle. Got my new sim on Monday, changed it last Wednesday evening when the l...

free calls

i have unlimited calls to o2, my wife got o2 pay monthly. now my calls to her are not free. anybody tell me why, please?

Resolved! Free £5 credit for registering

Iv been registered for 48 hours and still haven’t received my free credit. How long does it take to go on my phone

I paid £20 for my daughters phone on a £15 a month bundle, now her credit is zero

V [Edit: topic title clarified]

How do I access live chat??

I converted my O2 rewards to airtime credit which has now disapeared despite not making any calls, texts and turning off mobile data, i need to speak to someone about this, how do i access the live chat?? or just get in contact with anyone from O2 at...

Address not found when trying to top up

When I try to top up using the O2 app, it asks for my post code and house number but my debit card is registered to an address with a large number of tenants and my name and address do not show up in the drop down list. There seems to be no way to en...

Amazon Ecode Voucher

I was wondering if anyone can help me? I used some of my pay as you go rewards towards an amazon ecode voucher couple days ago? I have been checking back my email I am registered with including spam and nothing has appeared any ideas of where its wen...

custom-community-header-logo.text

Forum Posts