Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Call log

Am with pay as you is there a way I can view call my calls made on the last month

data costs

I have an o2 phone and pay as I go. I use vodaphone for wifi so why am I being charged or dat on my phone when I am using wifi for data and not my phone?

Replacement sim card

I have a PAYG sim card in my phone. I've been given a more modern phone which uses a nano-sim. How can I get one of these while the O2 stores are closed? An added complication is that I can't leave home for a further 7 weeks of the coronavirus lockdo...

Moving credit to other SIM card

Hi everyone,I have more than one O2 SIM card and want to delete one of them. Can I move the credit that's on that number to my other SIM card?

Resolved! O2 Community Rewards.

Dose anyone know if o2 is still doing the o2 Community Rewards for martch as I seen anything come up as who won o2 Community Rewards for Martch yet?

£10 Big Bundle - Missing 5 x Data and Free £10 Credit

I bought a £10 sim for the purpose of allowing my elderly relative to keep in company with the family during CV. When I have set it up, I have not got the 5 x data. I text 5XDATA to 2424 but that hasn't worked. I text FREE10 to 21500 but received a r...

Resolved! Refund on credit balance

I was using this phone on pay as you go as a spare. I have more credit than I need. Is there a way to get this refunded?

Monthly subscription

I pay £10 per month but for some reason I think I am on pay as you go. Because of this I have not received a message telling me that I can have unlimited free calls to standard numbers until 30th April. If I already get a set allowance of calls, text...

Tarrif

I top up my phone and it went on data because of the bolt however I removed the bolt and I don't get data on my phone I needed it on my calls and minutes can you change this so it goes On my credit

Urgent help

My postcode is cv32 the o2 signal has been down for a month now .I cannot use the mobile phone I am housebound and vuneable and have missed dotors calls .Please I need to change provider immediately .How do I do this .I have a pay as you go contract

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