Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Disconnected with no warning

So I’m a PAYG customer who has been sending out texts on behalf of my dad who is a vicar. Obviously during the pandemic his congregation haven’t been meeting so I’ve been texting his congregation for him as he’s pretty clueless with even the easiest ...

New sim want to keep old number

I got my son a new sim back in Feb time he has since lost his phone I ordered a new sim but want to keep the old number. Can't get through on the phones and through fb messenger they said I failed the security check of the old sim. Tried to explain I...

Can’t top up?

Hello. I’ve just transferred my number over to O2 and topped up by £10. I then wanted to top up an additional £30 just to have extra credit on my account. However the £30 top up didn’t work. I’ve tried several times now, and even for lesser amounts, ...

Sim replacement

Hi, I need a sim replacement. If I pop into an o2 shop, are they able to provide me a replacement sim straight away? Thanks

Tariff renewal

I topped up yesterday before my bundle ran out and I have enough balance for it to renew however it says I need to top up again? How do I fix this

Have 2 PAYG sims with credit. Can I use swapmysim service to put in to 1 sim without losing credit?

HiI have an old sim that has £18 credit and also a new sim that has money in it too.I understand you have the swapmysim service online but will I lose my credit if I do this?

Sim been disconnected

This is the fourth time in two days this has happens I use my phone for work I need it reconnect

Why did I get charged 20p?

HelloI've just registered for the £5 Big Bundle with unlimited calls & texts. I had a balance of £10,& £5 was taken for the Big Bundle. That's all fine.I made a few calls to mobiles & 0208 numbers. After he first few, everything was fine, my balance ...

Renewal

How do you renew your bundle before renewal date as call centres are closed

charged for unsent texts

my phone says texts not sent but o2 chat says they were. Why can't I access my usage to see what it says ?

O2

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