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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 52785 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26683 Views
  • 19 replies
  • 2 kudos

Bills

Where can I find an itemised list of my phone bill?

Nikk by • Level 1: Joiner
  • 1298 Views
  • 7 replies
  • 0 kudos

Resolved! Debit card problem

I cannot delete my card details from my account. Reason being there is nowhere on my account page to do it. This is frustrating as I have a substantial amount of credit on my phone which I cannot make use of because O2 take my payment from the credit...

LesleyG by • Level 1: Joiner
  • 738 Views
  • 3 replies
  • 0 kudos

Check PayG balance without signing in to MyO2

Hello, As per the informaiton in the link https://www.o2.co.uk/help/pay-as-you-go/checking-your-balance How do you Go to My O2, where you can check your balance without signing in? Thanks

KGB551 by • Level 1: Joiner
  • 4124 Views
  • 3 replies
  • 0 kudos

FREE10 offer not working

I just topped up my Pay and Go SIM for the £10 Data Big Bundle and then texted FREE10 to 21500 as advertised on the pack that the SIM came in. I then get a text from O2 saying "It looks like this offer isn't for you". Why is this not working as adver...

SimonRB by • Level 1: Joiner
  • 390 Views
  • 1 replies
  • 0 kudos

Resolved! Missing top up

Hi, I got a new pay as you go sim yesterday. Signed up to Myo2 and did a £10 top up. Got an email to say it was successful, that it would be added to the correct number of the new sim inc a reference but the balance is still £0.00. I did this around ...

Dan15 by • Level 1: Joiner
  • 721 Views
  • 4 replies
  • 0 kudos

New sim card

Hi, I got a new phone and my sim card is too big for it! I need a smaller one but i want to keep the same number , can you help me!

Doolin93 by • Level 1: Joiner
  • 706 Views
  • 3 replies
  • 0 kudos

Pay as you go notification

Hi @Marjo, @Martin-O2, @LukasB,I have tried unsuccessful to contact O2 by phone and chat features. My contract ends on the 13th of this month and I have organised a pay as you go sim, which I am currently using. I need to notify O2 to the change or I...

Kays by • Level 1: Joiner
  • 720 Views
  • 4 replies
  • 0 kudos

Unlatching phone

How do l get my phone unlatched to work on any network . I went through the online chat and got a message to say my phone has been unlatched but it still won’t work on other networks .

swap sim

Hi, ive got a new galaxy a21s which wants a nano sim, my old phone is a galaxy s2, im on clasic p.a.y.g. so i would like to keep same number, and transfer everything from one phone to the other. can they do this in the o2 shop. thanks, viv.

vin by • Level 1: Joiner
  • 1014 Views
  • 3 replies
  • 0 kudos

visual voicemail and data

im on a roling contract so on the 10th i get more data. can i set up my visual voicemail?? as evertime i look it up it asked for idata

louisabee by • Level 1: Joiner
  • 631 Views
  • 2 replies
  • 0 kudos
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