Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

O2 SIM bought from Carphone warehouse with £20 top up and 50 GB data

I bought O2 SIM pay as you go from Carphone warehouse with £20 top up that included 50 GB data...but the SIM cannot be activated....I tried calling O2 and Carphone warehouse but no one is there to speak to. The data was preloaded when I bought the SI...

Initial set up tariff

Hi. I'm just setting up a new phone for my son and when I set up the o2 account with his new number, the tariff showed as 'simplicity, no allowance' which said next to it 'just pay for what you use' which is ideal. However on topping up it switched t...

Has anyone else had this experience? Just me?

Hi all, I'm just here to see if anybody else has been in this situation.I lost my phone a few months ago with my pay as you go sim card in it. That meant I had also lost my balance, phone number, WhatsApp messages, and any other info that was tied to...

Data allowance question

HiI am a pay as you go customer and have the £10 big bundle. I have ran out of web data but am still able to get online. Will i get charged for still being online and how will i be charged will it be taken when i top up again and how much will i get ...

Buying a pay as you go phone without using the sim

Hi,I'm thinking of buying a pay as you go phone from the O2 shop but already have an O2 sim I use.If I buy a phone and it comes with a £5 bundle sim will I be charged the initial top-up fee of the sim or can I discard it, only paying the upfront cost...

My lost sim

Dear Sir/Madam I want to say that I am very disappointed about your O2 company. I was lost my phone with the O2 sim, phone number xxxxx which I was using from march 2019 as pay as go. On Monday 23/03/2020 I colled O2 team, and I requested a new sim w...

PAC code issue

Hopeing you can help me, i took out a new £5 big bundle deal for my mother as she is 78 and sheltering in place for the last 3 weeks. I currently have her phone and have installed the new sim and it is up and running, however i am having an issue get...

Remote top up

I need to top up my Mums mobile she is lockdown, I have tried adding her to my O2 account but they want to send a code to her mobile which she is unable to read. Any way round this?

Resolved! Top Up with a voucher help please

Hello. I just arrived in UK.I have a voucher to top up but my English is weak so far.I called 4444 but I can't understand the instructions to enter the code.Could someone be so kind to explain to me how to proceed step by step? Thank you in advance f...

Resolved! bill443

I've been told this is a scam - don't follow the link Hi I've just had a message from what looks like O2 but I think it is a scam. Has anyone else had this ? Txt: O2:We were unable to process your latest bill. In order to avoid fees, please update yo...

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