Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Go to the 100 GB plan

Hello my number is [personal details removed] could you switch my plan now to the 100 GB plan please? Thanks

Resolved! Big bundle

I've recently changed over to o2 as I saw the £10 big bundle promotion. Which includes 18gd for £10 to new customers. Now I've registered and paid £10 I've got 6gb bundle with no option to claim the 18gd?

How to top up

Hello, I am sitting actually in Germany and don't know how can I top this numer up [Number removed] Could you help me please?

Unlatching unsuccessful

Hi, just tried unlocking my LG G7 Thinq via myO2 and have received an email today: I'm sorry, we have not been able to unlatch your device at this time.The reason given is: This is not an O2 device, it will not be possible for us to provide anunlatch...

Resolved! Retaining old mobile number

Hi, I bought my wife a new Nokia Mobile phone and she wishes to keep her old O2 number. The existing sim card is too big for the new phone. So I purchased a £5 top up new sim card. Which I have inserted OK and I rang customer services and a gentleman...

scam/nuisance texts on Brand new Nano phone and sim

I recently bought a new Nano seniors phone and SIM card for my elderly dad. He keeps getting nuisance/scam text messages obviously not meant for him. How do I sort this ?

i can send international text messages but cant receive them

hi iv got two friends who live in the usa i can send them text messages but i cant recive them why might this be???? it all so lets me ring them

Resolved! Emergency calls%20only%20-%20how%20do%20I%20topup

Hi all, I have an old mobile phone which has an O2 Sim. It worked until last week, but now says “emergency calls only“. I guess it needs topping up. However, when I go online to top up, it tries to send a text message with security code to the phone ...

New sim

I bought a new o2 sim in tesco. And it stated 6gb now 18gb for just £10 pounds and terms and conditions that applied to me where, if you are a new customer the big value bundle will automatically apply as soon as the sim is activated. I activated my ...

Resolved! Balance

Hey, I would like to know why my account shows 0.06£? On what I used all my balance? I have unlimited texts and data, right? How I need to top up balance? Every month or you will charge it? Can I still use my texts and data when balance is nearly 0? ...

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