Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Are these new sims faulty.

Hi. I ordered a couple of new sims to use and none of the them seem to work. I tested all three and they are on the emergency call mode only. I know there is no fault with my phone as an old o2 sim works fine. Are these faulty sim cards? Is there any...

Resolved! Pay as you go versus monthly

HiIve been on monthly as far as I can remember, say 6 yrs. Now paying about 6.50 a month. Last month and as a general r ule I use1 min 199 0ut of 200mins - Im part hearing so at present dont phone 75 mb 185 out of 250mb data27 text 973 out of 1000 te...

Resolved! Call Bundle Message?

Why is it that when I go to use my phone I keep getting a stupid “Bundle Call” message before it dials out?It’s so annoying, is there anyway I can stop it?

Resolved! Top up money disappeared

Top up money disappeared [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! £5 pay as you go reward

Hello i have recently been sent a message saying if i log inti my o2 i will get free £5 and i dont know how i can claim it. Could anyone help with this issue

Resolved! 5 pound credit

I’ve had a message earlier saying to sign up to o2 and get 5 pound free credit I have done it and nothing ??

Resolved! Topping up

I topped up my phone yesterday with £10 and now it says I need to top up again

Resolved! Keep my PAYG balance but transfer to new phone and bundle

I want to transfer existing PAYG mobile to a big bundle but also get a new phone without losing my money balance and keep the phone number ?

Resolved! Roaming charges

I recently travelled through Serbia and got charged £42 for interconnect/roaming charges. Where can I dispute these and/or obtain a full breakdown of the cost. £42 for 50mg of data is insanity and it was never this expensive before EU roaming

Resolved! Validity of I2 mobile number

What is the period i am allowed not to use my O2 mobile line and still keep my number

O2

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