What is happening with the network?

[n4300]

Last Saturday I bought a No-Contract SIM card at Tesco with a network powered by O2's 4G. I put £20 on it.

It worked on Saturday but the network went down Sunday morning.

I learnt from the O2 service status that "a nearby phone mast isn't working properly" and that "engineers were probably on the case already" although the issue was not fixed until Monday evening, so that's almost 2 days of downtime.

Today I need to connect but again something's not working, so I checked the Service Status board, and once again, "a nearby phone mast isn't working properly". So far it's been almost 50% of downtime here in E9, so I'd like to have more info about the current situation and when can we expect having a stable network?

[MI5 · Accepted solution]

@n4300 

No one knows and O2 will never give out any info.

All you can do is register for updates on the status page.

[n4300]

@MI5 Thanks for your message.

I understand that issues can happen and they might not have time to give explanation for every problem.

But here we're facing a problem that is:

• Serious: there is no network at all
• Repetitive: this already happened a couple days ago
• Hanging: 24+ hours downtime is not a small issue

They have to say something about it...

[madasaf1sh]

@n4300

Best thing to do is to contact Tesco Mobile, and explain the situation, as they may give you a gesture of goodwill for lack of service.

The problem could be access to the site, or connectivity, but as @MI5 advises o2 wont give any information or timescales.

[jonsie]

Probaby get more sense out of Tesco!

[MI5]

---

@n4300 wrote:

They have to say something about it...

---

Honestly they don't and won't.

[n4300]

@madasaf1sh Thank you for your message.

I just called the Tesco Mobile customer service, unfortunately they are closed right now, but I will call them first thing tomorrow as the network is still down.

Cheers!

[n4300]

---

@MI5 wrote:

---

@n4300 wrote:

They have to say something about it...

---

Honestly they don't and won't.

---

I don't understand why you are defending O2 when they are not offering the service we are paying for.

Surely if they fail to provide this service they owe some explanation to customers. I'm not even asking for refund yet.

[MI5]

@n4300 

I am not defending O2 in the slightest.

I'm just passing on the benefit of experience.