Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

SIM card not received and still be charge for monthly

I have contacted O2 for few times to change my plan from paying monthly to pay as I go. My O2 sim card has no service since early November and a new sim card is not yet received on top of that my bank account has been charged. Really hope that someon...

Ushining U181 phone

I have just bought a cheapo Ushining U181 phone to use on a PAYG basis occasionally.I have had various phones for years and this has to be the most difficult one that I have ever had in terms of knowing how to use it.I topped up for £10 with O2 and t...

top up

How can opne speak or call customer service

Resolved! Number keeping

I have been told to keep my phone off up to 6pm the next day for my old number is transferred to my new simThought it transfer with phone on?

Sim only deal

My sim only deal (100GB month) is due for renewal end of next month. When is the soonest can I switch to 150GB deal without incurring additional charges?thanks

Resolved! call charges

How can I check individual calls/call charges for my pay as you go account...eg, if I check my credit balance and it has gone down by say £5, how can I check the itemized calls/call charges for that £5?

Resolved! Activation problem

Be gratefull for any help here guys,I sent o2 a pac code to keep my old number on Sun.its now weds and service has not yet been activated,can only make emergency calls

Resolved! Unlimited minutes bundle charged me £4.4 for one call

I am new to UK and new user of O2 PAYG, £10 big bundle which includes UNLIMITED calls. This was my first call to nearby DHL office. The call lasts for 7 minutes and 2 seconds according to the record on my phone. After the call end, a notification pop...

Sims Deactivated

My Pay As You Go seems to be deactivated. I tried online chat they told me to phone cs. Ive tried ringing and its getting me nowhere either being told to visit the website or text a code but I cant text a code as the sim is deactivated. Anyone know h...

I can’t receive ,top up or make phone calls with my o2

Dear o2 team , I am Joshua and quiet really unhappy . I can’t make phone calls with my o2 or even top up my o2 . Or receive phone calls . But I only get text message . Currently am in uae and I have tried everything it’s still not working please what...

O2

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