Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Topping up a dual-sim US phone registered to O2 in the UK

Hi. I'm visiting family in the UK, and so bought an O2 sim. It works fine in my international Samsung A51, I received the O2 2FA text, registered it on their site... but their site won't accept a US billing address for a credit card, so I can't top i...

new to 02

Just got my wife on to o2 with a pay as you go sim that came yesterday, she has been on EE previously but the reception round home is **** !!, anyway i put the o2 sim in her galaxy s4 and rang 4444 as instructed to top up, it would not accept her deb...

number transfer%20failure

Absolute o2 failure,After 6 of no service since i popped in new sim card and asking for my oldnumber to be transferred.Have phoned several times on the issue only to be told it has transferred.I can only make emergency calls.I cant search for any mob...

Activate Big Bundle Early

Hi, I received a text yesterday inviting me to activate my next Big Bundle early and get 5GB of data. So today I topped up but don’t know how to activate early. I’ve been trying all morning to find an answer or to speak to someone. It suits me to act...

Resolved! £2.50 reward

Hi there,I never did receive my £2.50 reward for contributing on o2 community, I hope it not been revoked, thanksMally Ranks

Resolved! 02 refresh

Iv just ordered another handset to add to mine original one and the email Iv recurved says it’s a refresh I didn’t want refresh on my original phone number just a completely nee number nd handset added to my account?

Resolved! Family Member Needs New Phone As Current One Is Broken

Hi, I was wondering if someone could help me, please? I've been trying to help my elderly Mum buy a new PAYG phone on here, as her current one seems to have broken (the display is completely white with lines going down it!). She's picked one she like...

Resolved! Pay as you Go credit

I'm on classic pay as you go as my usage is generally very low. However, my balance has suddenly and dramatically dropped. I do not keep my mobile data on all the time and rarely make phone calls or send texts; most of my usage is via wi-fi. This dra...

SIM card not received and still be charge for monthly

I have contacted O2 for few times to change my plan from paying monthly to pay as I go. My O2 sim card has no service since early November and a new sim card is not yet received on top of that my bank account has been charged. Really hope that someon...

Ushining U181 phone

I have just bought a cheapo Ushining U181 phone to use on a PAYG basis occasionally.I have had various phones for years and this has to be the most difficult one that I have ever had in terms of knowing how to use it.I topped up for £10 with O2 and t...

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