Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Top up

Topped up without activating my card. Now lost my money. What can I do

No service

Randomly my iphone has just started saying no service

Refund Credit

Hi, I topped up my sons phone but the credit has gone on the wrong number (for some reason the wrong number is linked to my O2 Account) if there a way of getting this returned, so can put on the right number?

Resolved! Kidsnav phone won’t connect to network

I have a Kidsnav watch which will not connect to the network. How can I check if my SIM card is activated

Resolved! My O2 number taken from me..

Hi, hope you can help me.Ive been with O2 for aroung 20 years...and had my number for probably 15 years..I retired last year from work, and have not really used the phone number and carried it just incase of emergency.It had £4.00 credit.I now find t...

Resolved! £5 free credit

Hi. I had a text come through saying that if I get the o2 app then I’ll get £5 free credit which will top up automatically to my account. I’ve got the app, registered, but no top up. Why? Have I done something wrong?

Resolved! Renewal

Hello i bought bundles . And i want to turn off auto renewal how to do this

Resolved! O2 Free 10 offer

New PAYG sim received in the post today and topped that sim up with £10. I then texted FREE10 to 21500 as advertised and had the same reply from O2 as the previous person 'it looks like this offer isn't for you' despite it being boldly advertised on ...

Resolved! Wont let me log in

Dont recognize my log in details reset them but still not recognizing them can you help.

Resolved! £10 free credit

I was sent a text by O2 asking for me to download the new O2 app in doing so I would receive £10 of free credit, currently I have received nothing

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