Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Top up not showing in balance

Hi,I received my sim yesterday and promptly put £10 on it, but in the o2 app it’s not showing. I’ve got the email to confirm the payment went through.How do I get in touch with o2 to check this?

Top up payment

I have a new pay gas you go phone. Trying to top up online ... but the 2 credit and debit card I am using keep getting an error message saying the payment hasn't been processed. There is no reason for these cards to be rejected. Anyone have the same ...

Resolved! How do you change your debit card details

Where do you find where to change debit card details?

Balance keeps popping up

My balance keeps popping up even when no one has called me. I don’t know how to stop it. I’ve seen no topics on the help and support about this? Is there anyway I can stop this or do I just have to live with it?

Resolved! Problems with changing information on O2 web site

I am a 'Pay as you Go' customer and have recently changed my phone and kept my old number. When I log on to the o2 web site with my details it still shows my number as being associated with my old mobile. How do I get this changed so that the correct...

Resolved! Payg expiry

I have a dual sim phone.found out 2day,my o2 number been given to some1 else,as when any 1 calls me on it,some1 else answers it. I have not made a call or text on it in 6 months,as i use my other sim. can i get my 02 number back?

Resolved! Sim card

Hi, my updated SIM card, I was put to phone ( iPhone 11pro) from august month in EU country-Lithuania, because old SIM card was old model and not worked well( but with old SIM card I had my plan in all countries). Until now with new SIM card I don't ...

Big value bundle

How do I get a new big value bundle before my current one is up? I have until the 22nd of this month till my new one but I have no internet so want to start a new one now

Payg message at start of call

Hello, I've just moved over to a PAYG sim and whenever I make a call there is some annoying message that is played before the ringing t9ne starts.I can't hear what is says and it is annoying.Does anyone know what it is, and how do I turn it off?

no calls,texts or data made but money taken from balance

I have been on classic PAYG for a month transferring from contract.I had £10 on my balance yesterday but woke up today with £4.50 missing.My phone was turned off overnight and I have not made any calls texts or used any data since going onto PAYG and...

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