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stop big%20bundle%20renewal

gada
Level 1: Joiner
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I have a big bundle sim with £10 of credit

and  do not want a big bundle for next month, 

 

it looks as if  a renewal will happen if there is enough credit, how can I stop this and keep the credit for when I need it.

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Cleoriff
Level 94: Supreme
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@gada 

Call O2 to cancel on 4445 or see if you can do it via MyO2 http://www.o2.co.uk/myo2

Failing that use, any numbers in this guide Guide: Coronavirus Community Help and Support 

 

Edited for additional info.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 127357 Posts
  • 834 Topics
  • 7585 Solutions
Registered:

@gada 

Call O2 to cancel on 4445 or see if you can do it via MyO2 http://www.o2.co.uk/myo2

Failing that use, any numbers in this guide Guide: Coronavirus Community Help and Support 

 

Edited for additional info.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@gada 

Reduce your credit by sending a chargeable text or call and once your credit drops below £10 the bundle will not renew.

Just be aware that you will be on standard rates which are very expensive in comparison.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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