Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How do I end a bundle and start again?

How’s can I end my current tariff and start it again ? My internets run out so I normally ring and they do it but there’s no possible way to contact them as I’ve been trying for hours

Resolved! My o2 app not working on iPhone 11 Pro Max

Something went wrong, it may take 48 hours, please can someone tell me what I’m doing wrong?

Resolved! payasgo out of data & payment type

Hi all,new O2 member here come over from Giffgaff just a few wks ago & already "struggling" a little so need a little bit of help pls .I joined with a £10 bundle SIM package from local shop which has already ran out of data as I've had to reset my mo...

Resolved! Swap pay as you go sim

Hello. I’ve lost my SIM card and need to order replacement. I don’t have the old one so can’t receive a text with code. Also dont remember my security answertypical... when I try to call o2 only get information that they are closed. Is there any thin...

Resolved! Texts from overseas

I have a Doro phone on O2 Pay as You Go and cannot receive texts from a friend in the UAE who is connected to the local network Etisalat, but the friend can receive my texts. I believe this a common problem but can anyone offer a possible solution?

Resolved! voicemail

Hi Are you able to retrieve a deleted voicemail

Resolved! Are there any other ways to proove your over 18?

Couple of sites blocked to me, they were gambling sites. Love PAYG deal, I need to get 18+ unlock for internet. Sadly I only got expired passport and provisinal UK driving license both expired about a year or two ago. I can go to local shop and buy 1...

Resolved! Big bundle

I topped up my phone yesterday which is when the bundle ran out but it won’t bring up the ‘Renewed’ messages and still tells me there’s £10 in my account when it should have been renewed into the bundle. Help? I have to use my data today since I’m go...

Top up

I topped up £10 when I registered my O2 SIM card, and When I successfully registered and logged in on the App, the balance showed is £0. Why???!!!!!

Resolved! Top up

Can I renew my top up before the set date eg top up now even know it’s not due until the 5th of September

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